Call drops on the rise amid increasing number of users

By Digit NewsDesk | Updated 18 Feb 2016
Call drops on the rise amid increasing number of users
  • The rate of call drops have increased to as high as 18% for an operator in the July-September quarter, and the number of users have gone up by 1.55% over previous quarter.

Numerous mobile operators have reported a deterioration of performance to the Telecom Regulatory Authority of India (TRAI), over the July-September 2015 quarter. Among the ones with the worst performance, Aircel has reported a drop as high as 18% for 3G services in North East and Odisha circles. For 2G services, Aircel’s drop rate was nearly 17% in the North East, and BSNL reported a drop rate of 9.6%.

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There are signs of improvement, too. Most operators managed to meet TRAI’s recommended maximum level of 2% overall call drop across all circles, barring Aircel and BSNL. Operators having drops higher than 3% for 3G services include Aircel across 10 circles, Tata in five circles, BSNL in three circles and Vodafone in two. While these are figures for network drops, all operators reported call drops lower than 3%. For 2G network services, Aircel missed the mark in 17 circles, Tata GSM and CDMA in 15 circles, BSNL in five and Vodafone in two.

Looking at other parameters, the total number of subscribers for wired and wireless networks across all urban and rural service areas has increased to 1,022.61 million — a growth of 1.55% over the previous quarter. Teledensity has risen to 80.98%, a promising figure. However, rural areas of Bihar and Madhya pradesh still returned very low teledensity figures of 34.95 and 37.45, respectively.

It terms of growth of users, Karnataka recorded the highest growth of 3.44%, followed by Himachal Pradesh at 3.23%. While quality of service still struggles to improve, India’s user base continues to increase at a steady pace.

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