Google Pixel, Pixel XL owners report microphone issues, company recommends warranty replacement

By Karthekayan Iyer | Published on 10 Mar 2017
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Some Google Pixel and Pixel XL users are reporting total audio input block, and the company has agreed to replace the handsets under warranty.

Google Pixel, Pixel XL owners report microphone issues, company recommends warranty replacement

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Google Pixel and Pixel XL users are reportedly facing issues with failing microphones. The problem is apparently happening to a large subset of Pixel and Pixel XL owners, who are reporting complete failure of one or more of their device microphones, and with some users even reporting complete audio input block.

Google has noticed the issue and is offering to replace the affected handsets under warranty. Google employee Brian Rakowski says, the Pixel and Pixel XL may have a failure causing physical defect in either the primary "phone" input or the two ambient mics.

However, this is not the first time users have reported issues with Pixel and Pixel XL. Earlier, Pixel owners reported loudspeaker issues that Google subsequently fixed with firmware updates.

Google says, the defect could have been caused by a dry solder in the microphone component going to the mainboard. Since the defects are directly associated with hardware components, there doesn't seem to be any easy fix just yet. Google itself says there is no guarantee that the replacement phone won't have the same issue.

The move should come as a concern to Pixel/Pixel XL owners. If rumours are anything to go by, Google has started working on the second iteration of Pixel and Pixel XL, which are slated for launch later this year. The company is likely to follow leads from Apple's iPhone 7 and ditch the headphone jack, from what it seems now.

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Karthekayan Iyer

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