Apple recently announced that it is launching a Replacement Program for iPhone 11 units. The announcement comes as a resolution for the touch screen issues faced by some iPhone 11 users.
The company has acknowledged that a small number of iPhone 11 displays produced between September 2019 and May 2020 may stop responding to touch due to an issue with the display module. Apple says, "if your iPhone 11 has been exhibiting this issue, please use the serial number checker to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge."
You can find the serial number in the About section under general settings. Go to the support page mentioned above, and check if your iPhone 11 is eligible for the free service. If it is eligible, you can head over to an Apple Authorized Service Provider, visit Apple Retail Store, or get in touch with Apple for a mail-in service via the Apple Repair Center.
It is always recommended to have a backup of your iPhone before taking the handset to the service centre. It is also being said that customers with a cracked display will need to get it repaired before sending their phone for a replacement. The company says that it might limit the repair programme to the original region of purchase and that this programme will not extend the standard warranty coverage of the iPhone 11.
Users who have already paid to get the touchscreen issue fixed are eligible for a refund and can reach out to Apple for the same. Note that the units which will avail replacement will not get any extension on warranty.