Apple PR tries to cover up a Steve Jobs mail gaffe by calling it a fake

By Abhinav Lal | Published on 05 Jul 2010
Apple PR tries to cover up a Steve Jobs mail gaffe by calling it a fake

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A recent stunning mail exchange between an angry iPhone 4 user and Steve Jobs has been doing the rounds of the internet since Friday, and after the initial shock at Steve Jobs’ unbelievable responses (below), the site that published the initial report, Boy Genius Report, retracted it, based on information from Apple PR that the entire exchange was a fake.

The latest news however, proves that the mail exchange was actually sent from Steve Jobs’ account (mail headers were verified), apart from proving that Apple’s PR lies when it wants to…

It seems the iPhone 4 is certainly one of the most jinxed products in history, suffering debacles even before its launch, in the form of stolen/lost prototypes, before being plagued by a signal reception issue that stems from faulty product design. Find the full mail exchange below:

Angry iPhone user: When we spoke, you would not tell me that there is a fix for this phone?
A friend just sent me this.
I assume there is no fix then. If this is legit, I have lost all respect for apple and just want to go back to Verizon and get a nice Android phone. And don't tell me they have the same issues, all our co-workers with Androids are just mocking us right now…. "Hey, I am going to go in the basement and continue my call. You can use my office on the 2nd floor so you can get a signal". You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years and this is the 1st time I am ashamed to be a MAC fan.
This is just sickening,
Steve Jobs' reply: No, you are getting all worked up over a few days of rumors. Calm down.
Angry iPhone 4 user: I am really insulted… "Calm down"…. "rumors"… What arrogance. This is will be marked as the begging of the end of Apple. Seriously, DO THE RIGHT THING. I just had dinner with 3 people who had iPhone 4s we all cant make calls without dropping. There is no rumors it is reality.
Steve Jobs: You are most likely in an area with very low signal strength.
Angry iPhone 4 user: Stop with jackass comments. I have has every iphone made. They all had a bad signal but this is the so much worse X3. The whole country is is in a "low signal strength" in reality… all but apple campus and your house it seems? AT&T maps are a joke. I am in "excellent" to "good" coverage and on my iPhone 1, Iphone 3G, and my iPhone 3Gs, I could at least make a telephone call. After all, it is a phone. Iphone 4…. 5 bars….. touch the phone… ZERO bars call drops.
Steve. IT DOES NOT WORK! Geezzz I hope this this is not really you. Are we on a different MHz? I have yet to see an iPhone [4] work in Richmond when you hold it in your hand. It is not "isolated". I was a big fan. But I am done.
Steve Jobs: You may be working from bad data. Not your fault. Stay tuned. We are working on it.
Angry iPhone user: Retire, relax, enjoy your family. It is just a phone. Not worth it.

Abhinav Lal


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