D2h users face issues as company deals with ‘Very High Traffic’: Report

By Digit NewsDesk | Published on 23 Mar 2020
HIGHLIGHTS

D2h users are being greeted with 'High Traffic' errors.

This is probably because a lot of people are at home and TV consumption has increased.

Service providers are also working with a limited crew to try and ensure smooth functioning.

D2h users face issues as company deals with ‘Very High Traffic’: Report

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D2h customers have been facing problems with the service recently. According to a report by Telecom Talk, customers have been seeing the message, “We are facing very high traffic, as a result, our back end is slow. We are having delays in serving you. We will inform you as soon as we resume normal services” on their displays when trying to watch some good old fashioned TV. Due to the Coronavirus outbreak, people have been staying at home and that has naturally led to the consumption of resources such as TV and broadband a lot more especially if these services are being consumed for professional reasons. 

Due to the COVID-19 outbreak, companies and employees are forced to work from home. Because of the need to maintain social distancing, a lot of service providers are working with limited staff present at offices. This domino effect is leading to issues in services being provided. Telecom Talk tried to reach out to the D2h customer team and it took them nearly 30 minutes to get through. According to the source, it was difficult to get in touch with Tata Sky and Airtel Digital TV customer support as well.

With more and more people working from and staying at home, services, and resources like electricity, TV, internet, streaming services and more are being consumed at a higher rate. With a lack of manpower at the backend to ensure smooth functioning, it is possible that the service will suffer or face some downtime. 

It seems that telcos have urged Netflix, Amazon, YouTube, Hotstar to lower streaming quality to reduce the strain on networks to avoid any form of downtime. How all this translates in the real world is something only time will tell. 

Video games are one activity that has seen a rise globally because people are sitting at home and those that are interested in games are playing them. Steam has seen a concurrent user count of 22 million gamers online.  Steam has set a record with 22,678,529 concurrent users. With people practising social distancing, it looks like people have more time to pursue their hobbies.

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