OnePlus 8 Pro isn’t playing Netflix in HD for some users: Report

By Sameer Mitha | Published on 02 Jun 2020
OnePlus 8 Pro isn’t playing Netflix in HD for some users: Report

OnePlus 8 Pro users have reported that Netflix isn’t playing videos in HD for them.

The issue started when users updated the OnePlus 8 Pro to version 15.5.5.

There is apparently a Widevine DRM issue which is downgrading the device from L1 to L3.


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UPDATE: OnePlus has reached out to digit on the issue and said, "This is a known issue affecting a limited number of devices. We are working on an OTA to resolve this in late June". 

If you are a OnePlus 8 Pro(₹ 54999 at amazon) user, then there is something you should be aware of. Some users are reporting that after the 15.5.5 update, Netflix is only playing in SD on the smartphone. To recap, the OnePlus 8 Pro has a 6.78-inch display with a 1440 x 3168 pixels resolution with support for HDR 10+. One of the posts on the OnePlus Forum reads, “I can confirm that this is the case on my OP8P right now too. Bootloader locked. Just logged in Netflix after years to check this out. Prime video is certainly SD as well. In the DRM info app, it's L3 for me too. I watched 4K UHD content in Prime video yesterday before I run the 2 updates on OP8P, so I’m pretty sure it's on their end.” It looks like the issue started when users upgraded their OnePlus 8 Pro to version 15.5.5 and persisted in version 15.5.6. According to Android Authority, “OnePlus is telling those affected to ship phones back to the factory.”

The OnePlus 8 and 8 Pro have launched in India, but have only gone on limited sale. The sale of the smartphone in India has been delayed due to some employees testing positive for the Coronavirus at the Oppo facility in Greater Noida where the smartphone is being assembled. You can read more about it here

OnePlu 8 and OnePlus 8 Pro Price

Speaking of the price of the OnePlus devices, the OnePlus 8 base variant with 6GB+128GB storage starts at Rs 41,999. The mid-variant of the OnePlus 8 with 8GB RAM+128GB storage is priced at Rs 44,999 while the top variant with 8GB RAM and 256GB storage is priced at Rs 49,999. The OnePlus 8 Pro with 8GB RAM + 128GB storage starts at Rs 54,999 while the top variant with 12GB RAM + 256GB storage starts Rs 59,999.

If you think the OnePlus 8 family of devices are too expensive, then you should know that OnePlus CEO Pete Lau has hinted that an affordable OnePlus smartphone could be en route to India very soon. You can read more about it here.

OnePlus 8 Pro Key Specs, Price and Launch Date

Release Date: 14 Apr 2020
Variant: 128GB8GBRAM , 256GB12GBRAM
Market Status: Launched

Key Specs

  • Screen Size Screen Size
    6.78" (3168 x 1440)
  • Camera Camera
    48 + 8 + 48 + 5 | 16 MP
  • Memory Memory
    128 GB/8 GB
  • Battery Battery
    4510 mAh
Sameer Mitha

Sameer Mitha lives for gaming and technology is his muse. When he isn’t busy playing with gadgets or video games he delves into the world of fantasy novels.

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