Indian government writes to WhatsApp Head, Will Cathcart
The government has also warned WhatsApp of the proposed changes as it may find it difficult to enforce the said policy if the Personal Data Protection Bill becomes an act. “Since the Parliament is seized of the issue, making such a momentous change for Indian users at this time puts the cart before the horse. Since the Personal Data Protection Bill strongly follows the principle of ‘purpose limitation,’ these changes may lead to significant implementation challenges for WhatsApp should the Bill become an Act,” MeitY added.
However, the company has also said that communication with a business account is different than messaging your friends or family. If the business is using Facebook’s hosting services to manage their chats and communicate to customers, it may use the information provided by the user for marketing and advertising purposes.
It remains to be seen how WhatsApp responds to the concerns raised by the Indian government which is also one of its largest markets with over 400 million users.