After Zomato decided to change their usage policy for Zomato Gold without any intimation to users, the company has received significant backlash. We had reached out to Zomato for clarifications but instead received an unhelpful response. After the publication of our original story, several users left comments on our Facebook and Twitter posts about the unfair move by Zomato. Various users commented on how Zomato had also misled potential customers, stating that membership would close by certain dates, but it didn’t, and instead, only got cheaper with time.
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