Vodafone technical glitch deducts Rs 99 from prepaid subscribers for International Roaming, Refunds to be issued

By Digit NewsDesk | Published on 02 Jun 2020
Vodafone technical glitch deducts Rs 99 from prepaid subscribers for International Roaming, Refunds to be issued
HIGHLIGHTS

Certain Vodafone-Idea prepaid customers had Rs 99 deducted from their balance without consent

Vodafone-Idea claims this was due to a technical glitch

Those reaching out to Vodafone on Twitter are receiving refunds

Advertisements

Access Open Source Technology

Innovate w/ IBM and Discover New Open Source Technology Today. Learn More.

Click here to know more

Vodafone India prepaid subscribers were subjected to a rude awakening as they discovered Rs 99 was deducted from their prepaid balance towards activating International Roaming service on their phones without their consent. Apparently, a lot of customers received this message in the early hours of June 2nd, 2020. We confirmed with several customers that their prepaid balance was indeed reduced by Rs 99 and this wasn’t just a stray SMS from Vodafone. One of the screenshots sent to us indicates the deduction and those with insufficient prepaid balance lost all privileges for making outgoing calls as the balance slipped into the negative. We reached out to Vodafone for a comment to gauge the extent of their user base that is affected by this deduction and they’ve not responded.

Vodafone-Idea Rs 99 International Roaming Deduction Refund

Vodafone prepaid Rs 99 deduction

Value Added Services like International Roaming requires the consumer to use the MyVodafone app or SMS ACT IR to 144 or speak with the customer care in order to provide consent. Moreover, one has to have sufficient balance for the service to be activated. These services are not activated without the same. Most of the consumers we spoke to experienced deductions between 2 AM to 7 AM. Also, several of them did not have enough balance on their accounts either.

Vodafone-Idea Rs 99 International Roaming Deduction Refund

Vodafone’s financial woes

With Vodafone-Idea facing bankruptcy owing to massive debts to the Government and banks, Twitter has gone into overdrive with various conspiracy theories. Some of which are even insinuating that this was a conscious effort to bolster their finances. Vodafone-Idea has a total debt of INR 1.2 lakh crores of which INR 16,399 crores is owed to various banks in the form of outstanding term loans. Yes Bank and SBI form the largest lenders in this group with INR 5,000 crores loaned by Yes Bank and INR 4,750 crores loaned by State Bank of India.

Click here to know more about all mobile recharge prepaid plans.

Refunds for the affected

As of 1.40 PM, Vodafone India Twitter handle has taken cognisance of the issue and is promising to refund Rs 99 to those who have been affected by the glitch.

 

Asus TUF Gaming A15 Key Specs, Price and Launch Date

Price: ₹60990
Release Date: 02 Jun 2020
Variant: None
Market Status: Launched

Key Specs

  • OS OS
    Windows 10 Pro
  • Display Display
    15.6" (2160 x 1080)
  • Processor Processor
    NA
  • Memory Memory
    256 GB + + 1TB SSD SSD/NA DDR4
logo
Digit NewsDesk

The guy who answered the question 'What are you doing?' with 'Nothing'.

Digit caters to the largest community of tech buyers, users and enthusiasts in India. The all new Digit in continues the legacy of Thinkdigit.com as one of the largest portals in India committed to technology users and buyers. Digit is also one of the most trusted names when it comes to technology reviews and buying advice and is home to the Digit Test Lab, India's most proficient center for testing and reviewing technology products.

We are about leadership-the 9.9 kind! Building a leading media company out of India.And,grooming new leaders for this promising industry.

DMCA.com Protection Status