After WhatsApp For Business, Facebook now testing Messenger Broadcast feature for businesses

By Digit NewsDesk | Published on 29 Nov 2017
HIGHLIGHTS

If it becomes official, Messenger Broadcast will allow advertisers to send broadcast marketing messages to Facebook Messenger users.

After WhatsApp For Business, Facebook now testing Messenger Broadcast feature for businesses

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Facebook is constantly looking at new ways to monetise its Messenger chat platform which reaches 1.3 billion of its 2 billion strong users base.

After announcing a business to consumer interface on WhatsApp, Facebook is now developing a new feature which will allow advertisers to send broadcast marketing messages to users on the Messenger chat platform.

TechCrunch reports that Facebook's 'Messenger Broadcast' feature will allow businesses to send marketing messages to users, provided they initiate contact with the business on Messenger first. Facebook has confirmed that it is testing the Messenger Broadcast feature internally, however the social network has not initiated any trials with consumer or businesses yet.

Images of Messenger Broadcast’s interface have also been shared by the publication. The pictures show options for businesses to include a welcome message, a message title, subtitle, as well as a call to action to the user. The call to action can vary from visiting the business’ website, starting a chat with a Messenger bot or sending a preset reply written by the business.

Image courtesy: TechCrunch

Further, businesses will be able to send these broadcast messages to a set number of free users. Facebook could monetise this by offering a higher paid reach, a model the company already follows for content publishers and pages.

A Facebook spokesperson told TC, “We often test products, features and ideas and are always exploring new ways to make it easier for businesses to deliver great experiences to their customers. Once we’ve tested them internally we make a call as to whether or not to ultimately release them. As such we don’t comment on unreleased features.”

While Facebook may be looking to further monetise Messenger, it cannot afford to make it a pesky service. Too much advertisement on Messenger could lead to a decline in its user base, so businesses on Facebook will only be able to contact users through Messenger Broadcast if a conversation is initiated by users first.

This is not the first time we’ve heard of Facebook trying to make some money from its chat apps. The company introduced WhatsApp For Business in India allowing users to chat with local businesses such as BookMyShow.  Facebook also rolled out Messenger Ads globally in July. Users can see see Messenger ads in the home tab of their Messenger mobile app. When tapped, the ad leads to the destination chosen during the time of ad creation.

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