EXCLUSIVE: Indian OnePlus One user's phone bursts into flames while charging

By Adamya Sharma | Published on 25 Aug 2016
HIGHLIGHTS
  • A OnePlus One user from Chandigarh contacted Digit on Twitter, with images and videos of his OnePlus One burnt out of shape, after it burst into flames while charging.

EXCLUSIVE: Indian OnePlus One user's phone bursts into flames while charging

UPDATE:  For further investigation, Digit spoke to the user, who has been offered a OnePlus 3 as a replacement by the company. However, he has made a counter demand, asking the company for monetary compensation (the amount of which cannot be disclosed) and an iPhone. 

A OnePlus One user from Chandigarh contacted Digit on Twitter, with images and videos of his OnePlus One burnt out of shape, after it burst into flames while charging. Digit was first to contact the user to take his grievance forward with OnePlus.

Deepak Gosain, a OnePlus One user from Chandigarh, told Digit that his device was charging for about 2 hours, while he was sleeping right next to it. The phone suddenely burst into flames, and the battery exploded, rendering the device useless. "I could have lost my life," says Gosain, who took his device to the official OnePlus service center, where he was informed his device will be replaced.
 

 

However, Gosain feels that the issue should not be "trivialised". He claims that OnePlus's customer care service informed him that they will get back to him with a stronger resolution in a day's time, but according to Gosain, he still hasn't been contacted by the company, after the incident which occured on Monday. "If OnePlus does not contact me today, I will be taking proper recourse by moving the courts," said Gosain.

Digit has contacted OnePlus on Gosain's behalf, and company representatives have told us that they will get in touch with the aggrieved customer. In their official textbook response, OnePlus told Digit, "Our top priority is the health and safety of our customers. We are confident in the quality of our products, which all undergo industry-leading safety tests. We are already in touch with this customer, but since this is an open case, we cannot disclose any further information."

If you have ever experienced such a hazardous event with your smartphone, feel free to share your issues with Digit

logo
Adamya Sharma

Managing editor, Digit.in - News Junkie, Movie Buff, Tech Whizz!

email

Advertisements

Trending Articles

Advertisements

LATEST ARTICLES View All

Advertisements

Hot Deals View All

Redmi 9A (Sea Blue, 3GB Ram, 32GB Storage) | 2GHz Octa-core Helio G25 Processor
Redmi 9A (Sea Blue, 3GB Ram, 32GB Storage) | 2GHz Octa-core Helio G25 Processor
₹ 7499 | $hotDeals->merchant_name
Redmi 9 Prime (Matte Black, 4GB RAM, 128GB Storage) - Full HD+ Display & AI Quad Camera
Redmi 9 Prime (Matte Black, 4GB RAM, 128GB Storage) - Full HD+ Display & AI Quad Camera
₹ 10999 | $hotDeals->merchant_name
Redmi Note 9 Pro Max (Interstellar Black, 6GB RAM, 64GB Storage) - 64MP Quad Camera & Alexa Hands-Free Capable
Redmi Note 9 Pro Max (Interstellar Black, 6GB RAM, 64GB Storage) - 64MP Quad Camera & Alexa Hands-Free Capable
₹ 14999 | $hotDeals->merchant_name
Samsung Galaxy M31 (Ocean Blue, 8GB RAM, 128GB Storage)
Samsung Galaxy M31 (Ocean Blue, 8GB RAM, 128GB Storage)
₹ 16999 | $hotDeals->merchant_name
DMCA.com Protection Status