Apple continues to grapple with the fiasco surrounding degraded batteries and consequent performance throttling on affected iPhones, but today, they are offering relief to some iPhone users who have paid full price for battery replacement
Apple has faced a lot of flak over the iPhone throttling issue. The company justified its actions by saying that batteries degrade over time and it was important for Apple that users not experience random shutdowns on their iPhone. The company eventually announced on December 28, 2017, that it will offer unconditional battery replacement to people who owned an iPhone 6 or above, for a significantly discounted price of Rs 2000. However, for those who had paid full price for battery replacement in the year 2017, it felt like they had just missed out on a good deal. Today, Apple is correcting that. In a post published on Apple India’s website, the company has said that it will be issuing a refund of Rs 3,900 to those who had the battery replaced before the company’s discounted price kicked in.
Apple is offering Rs 3,900 credit back to those customers who had paid full price for an out-of-warranty battery replacement on their iPhone 6 or newer. Apple specified that the repair period should fall between January 1, 2017, and December 28, 2017, and the repair should have been undertaken at an official Apple Store, Apple repair centre or an Apple authorized service provider. The post says that the credit will be offered back to eligible customers either via an electronic funds transfer or through a credit on the credit card used to pay for the service. In order to get the refund, Apple themselves will be sending a notification e-mail to eligible customers with instructions on how to avail the credit. The emails will be sent out between May 23, 2018, and July 27, 2018, however, if you do not get an e-mail from Apple by August 1, 2018, and believe that you are eligible, you will need to contact Apple by December 31, 2018, along with proof of repair.
Even after introducing a heavily discounted price of Rs. 2000 on one unconditional battery replacement valid until the end of 2018, Apple continues to face flak over the unavailability of sufficient batteries. The iPhone 6, for example, was launched in 2014 and hence, production of its batteries may have been halted altogether, if not significantly ramped down. Due to the age of the iPhone 6 and the iPhone 6s, their batteries are not being produced in enough numbers to support the sudden surge in demand. It remains to be seen just how Apple will meet the demand for battery replacements in the coming months, but for now, those who did pay full price for an out-of-warranty battery replacement for their iPhone in 2017 can expect a refund very soon.
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