The Dak Sewa 2.0 app lets users track parcels, calculate postage, and book mails seamlessly on Android and iOS.
It supports digital payments, e-receipts, and savings account transactions, reducing cash dependency.
With support for 23 Indian languages, it enhances accessibility and convenience for users nationwide.
The Indian Postal Department has rolled out the Dak Sewa 2.0 app to make postal services faster, smarter, and more accessible. Available for both Android and iOS users, this app allows citizens to manage a range of postal tasks from their smartphones, including tracking parcels, calculating postage, booking mail, generating e-receipts, and even filing complaints.
SurveyThe move is part of the department’s IT 2.0 upgrade, which aims to modernise postal operations and deliver services directly to fingertips.
How to use the Dak Sewa 2.0 app
Once downloaded from the Google Play Store or Apple App Store, users can log in to the app to instantly access a host of postal services. The interface is user-friendly and straightforward. You can start by entering your article or money order number to track your delivery in real time.
Additionally, you can also calculate postage. All you have to do is just input parcel weight, dimensions, and destination to get instant rate estimates. You can also book mails, generate e-receipts, and track complaint status, all from within the app.
For direct support, users can either call the toll-free helpline (1800-266-6868) or chat with an online assistant through the app for quick help.
Dak Sewa 2.0 app features
The Dak Sewa 2.0 app currently holds a 4.1-star rating on the Play Store and has already crossed 100,000 downloads. Beyond basic postal functions, it integrates digital payment systems for services like parcel booking, savings account deposits, and bill payments, eliminating the need for cash transactions. You can also locate the nearest post office, check operational timings, or track registered and speed post deliveries.
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To ensure accessibility, the app is available in 23 Indian languages, including Hindi, Marathi, Gujarati, Punjabi, Bengali, and Urdu, among others. Tap the language icon on the home screen to choose your preferred language and set it as the default.
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Himani Jha
Himani Jha is a tech news writer at Digit. Passionate about smartphones and consumer technology, she has contributed to leading publications such as Times Network, Gadgets 360, and Hindustan Times Tech for the past five years. When not immersed in gadgets, she enjoys exploring the vibrant culinary scene, discovering new cafes and restaurants, and indulging in her love for fine literature and timeless music. View Full Profile
