Amazon is trialing humanoid robots in a simulated delivery environment called "humanoid park."
The company is developing in-house AI and launching an "agentic AI" team to improve robot adaptability and language response.
While boosting delivery speed, the tech raises concerns about job displacement and increased energy consumption.
Amazon is reportedly preparing to test humanoid robots for parcel delivery. According to a report by The Information, Amazon is training AI-powered machines to walk and move like humans and will soon start real-world testing at a dedicated space referred to internally as a “humanoid park” at one of its San Francisco offices. Roughly the size of a coffee shop, the facility features an obstacle course designed to simulate real-world delivery challenges like stairs and tight walkways. It even features a Rivian electric delivery van, enabling robots to practice loading and unloading goods.
The company is developing its AI software in-house while the physical robots are being outsourced. The report also coincides with the launch of Amazon’s new “agentic AI” team, which aims to advance robotic systems capable of responding to natural language commands. Recently, the e-commerce giant has said that it is creating flexible assistants that can adapt to dynamic environments, both in warehouses and potentially in public settings.
While Amazon has not officially confirmed the testing program, the report suggests that it has already deployed over half a million autonomous robots across its global operations. In a 2024 interview with CNBC, Steve Armato, Amazon’s Vice President of Transportation Technology and Services, revealed that AI tools help deliver nearly 60% of Prime orders in the top 60 US cities on the same day or the next.
The company started using transformer-based AI models in 2020 to improve demand forecasting and warehouse efficiency. The number of robots in Amazon fulfilment centres more than doubled between 2001 and 2003.
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However, the shift toward AI and robotics has sparked concerns over potential job displacement, as thousands of people currently handle Amazon’s delivery operations. Additionally, the company’s carbon footprint may also increase due to the high energy demands of large-scale AI systems.
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Himani Jha
Himani Jha is a tech news writer at Digit. Passionate about smartphones and consumer technology, she has contributed to leading publications such as Times Network, Gadgets 360, and Hindustan Times Tech for the past five years. When not immersed in gadgets, she enjoys exploring the vibrant culinary scene, discovering new cafes and restaurants, and indulging in her love for fine literature and timeless music. View Full Profile
