Apple has launched its official repair program for iPhone 7 users who are facing a “No Service” issue. According to the company’s support page, the problem is limited to iPhone 7 and a very small group of users are facing the issue. Affected smartphones show "No Service" in the status bar even when cellular coverage is available in the area and this is said to be due to a failed component on the main logic board.
Apple will be repairing the affected iPhone 7 smartphones for free and users who are facing the aforementioned issue can check if it sports the model number A1660, A1780 (China) or A1779 (Japan) on its rear panel. The company states in its support page, “These affected units were manufactured between September 2016 and February 2018 and sold in China, Hong Kong, Japan, Macao, and the U.S. If your device exhibits the symptom described above, Apple will repair your device, free of charge. Your iPhone will be examined prior to any service to verify that it is eligible for this program. This program only applies to iPhone 7.”
The company advises users to perform a back up of the data on their iPhone 7 before turning it in at a service center for repairs. customers who have already paid for the replacement will be contacted via email by the company and reimbursed for the same. One can contact the company in case they don’t receive an email by the end of March 2018.
It should be noted that prior to submitting their device for repairs under the “No Service” program, customers will need to fix any other issues like a cracked screen and they will need to bear the cost of the additional repairs. Additionally, the repair program covers the iPhone 7 for 2 years after the retail sale of the unit and the new program doesn’t extend the standard warranty coverage for the mobile phone.