Customers had to complete 15,000 daily steps to qualify for 100% cashback on an Apple Watch.
HDFC Ergo rejected multiple claims, citing step count manipulation without clear proof.
Many users took to social media, reporting vague responses and financial distress.
In November, Zopper launched a new campaign called India Gets Moving in collaboration with HDFC Ergo. As part of this campaign, customers were informed that they could receive up to a 100% refund for an Apple Watch, making it free for those who walked more than 15,000 steps per day (based on timeframe and daily points they achieve). However, the campaign is under fire because many participants claim that their claims are being rejected and that they are having difficulty getting their money back.
SurveyWhat is this campaign and how it works
As part of the campaign, customers were required to purchase an Apple Watch and track their 15,000 daily steps for a specific timeframe. After achieving the target, the participant will earn points over time, and once they have met the target, they will be eligible to claim cashback.
Tap to learn how the eligibility and point system work in detail.
Issue
Many participants reported that HDFC Ergo was rejecting their claims even after they had completed the step goals. According to the complaints, the participants were told that either they have used third-party tools or gave the Apple Watch to other people in order to increase their step counts. The participants also contend that no convincing evidence was offered to support the claim’s denials. According to reports, even those who provided extra information, such as GPS and heart rate monitoring, had their applications denied.
Some of the participants took social media and shared their frustration about not getting their money back leading to financial stress. Some also stated that the responses they got were vague or they have been ghosted.
What HDFC Ergo said:
According to MoneyControl report, HDFC Ergo stated that few participants displayed unusual and suspicious data. It also stated that the investigation found instances such as data manipulation, leading to policy terminations and rejected cashback claims. However, claims for those who followed the policy rules were provided.
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Ashish Singh
Ashish Singh is the Chief Copy Editor at Digit. He's been wrangling tech jargon since 2020 (Times Internet, Jagran English '22). When not policing commas, he's likely fueling his gadget habit with coffee, strategising his next virtual race, or plotting a road trip to test the latest in-car tech. He speaks fluent Geek. View Full Profile
