PayPal has announced a major partnership with OpenAI to make it possible for people to shop and pay directly inside ChatGPT.
With this partnership, ChatGPT users will be able to buy products they discover during a chat.
PayPal is also expanding its use of AI in partnership with OpenAI.
PayPal has announced a major partnership with OpenAI to make it possible for people to shop and pay directly inside ChatGPT. By adopting the new Agentic Commerce Protocol (ACP), PayPal will power payments and commerce within ChatGPT, allowing millions of users to complete purchases quickly.
SurveyWith this partnership, ChatGPT users will be able to buy products they discover during a chat. This means users can move from conversation to checkout in just a few taps. PayPal will support OpenAI Instant Checkout through the delegated payments API.
“Hundreds of millions of people turn to ChatGPT each week for help with everyday tasks, including finding products they love, and over 400 million use PayPal to shop,” said Alex Chriss, President and CEO of PayPal. “By partnering with OpenAI and adopting the Agentic Commerce Protocol, PayPal will power payments and commerce experiences that help people go from chat to checkout in just a few taps for our joint customer bases.”
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This partnership brings the convenience of PayPal’s wallet to OpenAI Instant Checkout, giving customers access to multiple payment options- including bank accounts, PayPal balance and cards- along with PayPal’s trusted buyer and seller protections. It also enables post-purchase services such as order tracking and dispute resolution.
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For merchants, the partnership opens new opportunities. PayPal’s ACP server will connect tens of millions of small businesses and major retail brands directly to ChatGPT without requiring individual integrations. This system will make millions of products from categories like fashion, beauty, electronics, and home improvement discoverable and purchasable in ChatGPT. Behind the scenes, PayPal will manage merchant routing, payment validation, and orchestration.
Beyond commerce, PayPal is also expanding its use of AI in partnership with OpenAI. The company will scale access to ChatGPT Enterprise for its 24,000 employees, use Codex to support engineers, and integrate more of OpenAI’s APIs.
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