How to surrender your LPG connection: Step by step guide

If you are planning to shift your home or switch to a modern cooking method, you might find yourself stuck with an old gas cylinder. Many people leave their gas connections idle because the process of returning them seems like a huge task. However, surrendering your LPG connection is a very responsible move that ensures safety and helps you recover your initial deposit money. Regardless of whether you are moving to a new city or simply upgrading your kitchen to a piped gas system, the steps are quite easy to follow. This guide will take you through the entire process to ensure that you can close your account with no issues or confusion.

Prerequisites to surrender your LPG connection

Before you go to the gas agency, there are a few things you must check. Check out the below mentioned:

• You must ensure that you have made payments for the previous refills.
• You must ensure that the gas cylinder and the pressure regulator provided by the company are in good condition.
• Find the original paper you received when you got the connection.

Documents required

You must carry some documents with you to the distributor’s office to prove your ownership. Here’s everything you need:

• The blue book or passbook where your refills are recorded.
• Carry your subscription voucher, as the security deposit is mentioned in it.
• Identification proof such as an Aadhaar card, voter ID, or passport.
• Address proof like your recent electricity bill or rental agreement.
• Banking information, like a cancelled cheque or bank passbook, to ensure the funds are deposited into your account.

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How to surrender your current domestic LPG connection

If you’re looking to close your domestic LPG connection, then follow the steps below:

1. Launch a web browser and head to your LPG provider’s website.

2. Log in using your credentials.

3. Find the section called ‘Customer Console’ or ‘Services’.

4. Choose the option to close or surrender your gas connection.

5. Fill out the form and tell them why you want to close it.

6. Upload copies of your Subscription Voucher (SV) and ID proof.

7. Submit the form to get a request number.

8. Either book a pickup for the cylinder and regulator or visit the gas agency with your request number.

9. Give back the cylinder and regulator to the delivery person or office staff.

10. After the process is complete, download the Termination Voucher (TV) from the website.

11. Check your bank account for the refund of your security deposit.

Alternatively, you can also visit mypngd.in > enter your registered mobile number or your 17-digit LPG ID > verify your identity using OTP > select the Surrender Connection > confirm your details and submit the formal surrender request.

Now, the portal will automatically notify your LPG distributor about your surrender request. The distributor will contact you to schedule a doorstep pickup of the cylinder and pressure regulator. Hand over the equipment to the representative and collect the acknowledgement.

Following the handover the distributor will process your security deposit refund electronically to your linked bank account. Download your digital Termination Voucher (TV) directly from the portal for your records.

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Benefits of PNG over LPG

Many people are opting for Piped Natural Gas as their source of energy, as this option has many advantages over the traditional cylinder system. Here are some of the benefits:

• With PNG, you never have to worry about running out of gas in the middle of cooking. There is no need to book a delivery or wait for a delivery truck.
• Since PNG is piped, there is no need to store a heavy, cumbersome cylinder in your kitchen, which gives you extra space.
• PNG is lighter than air, so in the event of a leak, it will dissipate quickly into the atmosphere, reducing the risk of a fire, unlike LPG, which will settle on the floor.
• You do not pay for the gas in advance. Just like your electricity bill, you receive a bill at the end of the month based on your actual consumption.
• You no longer have to deal with the physical strain of moving or checking the weight of a metal cylinder.