Glen Robson, CTO at Dell Technologies discusses his views on the future of work

Glen Robson, CTO at Dell Technologies discusses his views on the future of work

We're celebrating our 20th birthday this month, and we've invited industry experts, researchers and scientists to write in and paint a vision of the future, 20 years from now. Here's what Glen Robson, Chief Technology Officer, Client Solutions Group, Dell Technologies had to share about his vision of the future.

“Our innovation journey continues to progress, and we’d like to share our visions for the future of work in – and beyond – the office.”

In early 2020, we talked about our vision for “intelligent companion” devices. We shared how PCs will become more aware of their own condition, location, surroundings, level of security and capabilities. We also showcased how multi-screen devices have the potential to unlock new ways of working and increase productivity. We continue to explore different ways technologies like cloud, 5G and artificial intelligence will come together to improve the PC experience.

These intelligent, personalized, immersive and modern experiences are core to all we do—and they will continue to take center stage as we look to the future of hybrid work. Our innovation journey continues, and we’d like to share some of our visions for the future of work in – and beyond – the office.

Office experiences of the future

For more than a decade, we’ve built a culture around the idea that work is outcomes based and not anchored to a specific place or time. The future of work will be a hybrid model where employees work from various locations aligned to work schedules and lifestyle. This hybrid model will change the physical office layout significantly. Offices will be re-imagined to foster collaboration. Think reservation-based workspaces and collaboration areas instead of cubicles or permanent desks. Team members will frequently transition in-and-out, as well as around, workspaces.

We’re exploring intuitive workplace technologies and concepts to help with this future office experience. As consumers, we’ve become accustomed to features that make our lives easier. Whether it's our speakers adapting to the music we’re streaming, our cars unlocking as we approach them, or smart thermostats knowing if we’re at home and adjusting the temperature accordingly. That’s the same level of experience we are exploring for our office environment.

Imagine if you could reserve a workspace on an app before you even arrive at the office. AR mapping could help facilities manage the flow of team members and gain insights into utilized space.

At your assigned desk, a wireless dock could sense your device, connect you to the network and adjust to your preferred display settings before you’ve even sat down. Wireless charging hidden under the desk could remove concerns about battery life. Surfaces remain clutter free, and you could pick up your device to disconnect upon departure, so the desk is ready for the next user.

This could be a typical office experience within the next couple of years, and we want to help organizations create a seamless experience from the moment a team member chooses to head into the office.

Beyond the office

We know first-hand that customers need solutions that adapt to the space around them to do their best work – whether that be on the go or moving between various rooms in the home. Technology should empower us and make collaboration easier, not disrupt our productivity – that's why features like connectivity and battery life remain important wherever customers choose to base themselves.

As we look to the future, we’ve taken our multi-screen concepts journey a step further as we know screen real estate can improve multitasking, productivity and collaboration. Earlier this year, we presented Concept Ori and Concept Duet. Now consider combining the best features of these concepts: a foldable screen with a bigger display for multitasking.

Other concept explorations include dual screens within traditional notebooks; where your compute power and dual monitors live within the same system. Or, imagine a thin device that brings the ease and spontaneity of a pen and paper. A wireless, port-less device that, when paired with your main PC, allows users to have an extra surface for taking smart notes or whiteboarding with colleagues in different locations. And if the task requires a face-to-face conversation, simply bend the display to start a video conference. In the future, extra displays will act as a constant window to socialize and exchange ideas.

Looking forward to our hybrid future

We’re excited about the future of hybrid work – how we worked yesterday will not be how we work tomorrow. While we do not have plans to launch these concepts as products immediately, we can promise you one thing: we'll continue to look at ways to combine innovative device design, materials, software and cutting-edge technologies to create the best customer experiences possible.

– By Mr. Glen Robson, Chief Technology Officer, Client Solutions Group, Dell Technologies

To read what other industry leaders and experts have to say about the future in their respective fields, visit our 20th Anniversary Microsite.

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