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Intel AMA

Google Pixel 2 owners reporting 'clicking and high pitch frequency sounds' on some device

By Karthekayan Iyer | Published on 24 Oct 2017
HIGHLIGHTS
  • Google Pixel 2 and Pixel 2 XL users are reportedly having issues with their devices. Pixel 2 XL users are facing issues with the display, while Pixel 2 owners are experiencing clicking and high pitched sounds.

Google Pixel 2 owners reporting 'clicking and high pitch frequency sounds' on some device

Google Pixel 2 and Pixel 2 XL are undoubtedly the best Android smartphones in the market right now, but they are far from perfect. Just weeks after launch, Pixel 2 XL owners started observing strange issues with the display of the smartphone. Earlier this week, some Pixel 2 XL users reported screen burn-in issue and Google has confirmed that it is actively investigating the cause.
 
Now, the smaller Pixel 2 owners have also started reporting issues with their devices. Android Police reports that some Pixel 2 users have noticed that their devices make 'clicking and high pitch frequency sounds.' One Pixel 2 user described the issue on Google forum as "Whenever the phone is unlocked, I can hear a constant ticking (like the second hand of a watch) if the phone is against my ear. Doesn't happen when the screen is off, or when the screen is on but the phone is locked."

The reports also mention that neither reboot nor factory reset options have helped fix the issue. Some users have also tried turning on the safe and airplane modes on their Pixel 2 devices to see if the issue gets resolved. However, some noted that turning NFC ON helped disable the clicking sound but the high pitched sound remains on the device.

Google is yet to officially acknowledge the issue but a support staff confirmed that it is working on a fix. The staff confirmed that the fix for this issue will arrive sometime next week. The support staff are also asking users to contact 1:1 support for the possibility of a replacement.

Google Pixel 2 and Pixel 2 XL are the second generation 'Made by Google' smartphones promising a tighter integration between hardware and software. Google Pixel 2 is built by HTC, while Pixel 2 XL is being made by LG. With the display and supply issues, Google might have difficulty convincing Android users to switch from their existing phones to latest Pixel smartphones. The smartphones are launching in India on October 27.

Karthekayan Iyer
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Tags:
google google pixel 2 google pixel 2 clicking sound issue google pixel 2 xl screen burn-in mobiles android smartphones
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