Apple faces class action lawsuit for faulty MacBook keyboards

By Digit NewsDesk | Published on 13 May 2018
HIGHLIGHTS
  • The suit claims that the design of the keyboard is such as small amounts of dust or debris can enter the keyboard and impede normal switch behaviour.

Apple faces class action lawsuit for faulty MacBook keyboards

Apple is facing a class action lawsuit for faulty keyboards on the MacBooks. According to a report by Appleinsider, the filing notes that “thousands” of MacBook and MacBook Pro owners have experienced some type of failure with the company’s butterfly keyboards. The suit claims that the design of the keyboard is such as small amounts of dust or debris can enter the keyboard and impede normal switch behaviour. The report also notes that in extreme cases, the key fails, forcing users to take their laptop for servicing.

The complaint targets MacBooks manufactured from 2015, and MacBook Pros made from 2016. Both the laptops feature the company’s butterfly keyboard mechanism. The suit also cites numerous complaints users posted online, including Apple's own Community Support forums. The suit also cites numerous complaints that users posted online, including those on Apple's own Community Support forums. 

The report also notes that Apple has indirectly acknowledged the problem as well. The support documents detail a method of cleaning the keyboard with a can of compressed air. However, it adds that the users who have experienced serious issues with the keyboard say that the technique rarely works. The suit seeks damages, legal fees and also demands that Apple publicly disclose the keyboard design flaw and pay to remedy or replace the defective units. The latter demand includes reimbursement for the purchase of replacement laptops. 

This isn’t the first time that Apple is facing a class action lawsuits. Shortly after the company admitted to deliberately slowing down its iPhones, it was hit with eight lawsuits that represented millions of iPhones owners worldwide. The lawsuits demanded unspecified damages along with reimbursement from Apple. Some of the complains seek court orders to ban Apple from throttling iPhone performance or to send notifications before doing any such thing in the future. 

logo
Digit NewsDesk

The guy who answered the question 'What are you doing?' with 'Nothing'.

email

Advertisements

Trending Articles

Advertisements

LATEST ARTICLES View All

Advertisements

Hot Deals View All

HP 15 db1069AU 15.6-inch Laptop (3rd Gen Ryzen 3 3200U/4GB/1TB HDD/Windows 10/MS Office/Radeon Vega 3 Graphics), Jet Black
HP 15 db1069AU 15.6-inch Laptop (3rd Gen Ryzen 3 3200U/4GB/1TB HDD/Windows 10/MS Office/Radeon Vega 3 Graphics), Jet Black
₹ 30779 | $hotDeals->merchant_name
Mi Notebook 14 Intel Core i5-10210U 10th Gen Thin and Light Laptop(8GB/256GB SSD/Windows 10/Intel UHD Graphics/Silver/1.5Kg), XMA1901-FC+Webcam
Mi Notebook 14 Intel Core i5-10210U 10th Gen Thin and Light Laptop(8GB/256GB SSD/Windows 10/Intel UHD Graphics/Silver/1.5Kg), XMA1901-FC+Webcam
₹ 41999 | $hotDeals->merchant_name
HP 14q cs2002TU 14-inch Laptop (Celeron N4020/4GB/256GB SSD/Windows 10 Home/Integrated Graphics), Jet Black
HP 14q cs2002TU 14-inch Laptop (Celeron N4020/4GB/256GB SSD/Windows 10 Home/Integrated Graphics), Jet Black
₹ 26122 | $hotDeals->merchant_name
Lenovo Ideapad S145 7th Gen Core i3 15.6-inch FHD Thin and Light Laptop (4GB/1TB/Windows 10/MS Office 2019/Textured Black/1.85Kg), 81VD002PIN
Lenovo Ideapad S145 7th Gen Core i3 15.6-inch FHD Thin and Light Laptop (4GB/1TB/Windows 10/MS Office 2019/Textured Black/1.85Kg), 81VD002PIN
₹ 36490 | $hotDeals->merchant_name
Dell inspiron 5509
Dell inspiron 5509
₹ 46989 | $hotDeals->merchant_name
DMCA.com Protection Status