When will Outlook and other Microsoft 365 services be back? Here is what Microsoft says

Microsoft Down: Microsoft Outlook, Teams, Copilot, Microsoft 365 and the Windows Store are among the services facing major disruptions since last night. According to stats from Downdetector, an outage monitoring site, the Outlook outage peaked last night at around 12:00 AM IST in India, the United States and other countries, with the US being among the most affected regions (with over 1.3 lakh disruption reports). Microsoft 365 is the second most affected app, followed by Microsoft Teams, Copilot and others. The massive outage has raised an obvious question: When will these Microsoft services be back to normal?

When will Outlook, Microsoft 365 come back online?

According to Microsoft's Service Status Health page, while Microsoft Azure continues to work normally, Microsoft 365 consumer apps (Microsoft Copilot, Teams, Office (web), OneDrive, Outlook.com, Phone Link and more) continue to witness degradation in service and the next service update is expected at 8:30 AM UTC (02:00 PM IST). Microsoft claims an update for Business and Enterprise customers will be shared at 07:30 AM UTC (01:00 PM IST).

Also Read: Microsoft Outage: Outlook, 365, Teams, Copilot and more apps down, here is what the company said

However, readers should note that the supplied update does not confirm a restoration deadline. The 1 PM and 2 PM IST timings are scheduled update times, not promised service-restoration times. Users can check the X handle of Microsoft 365 Status or follow the Service Health Status page for updates.

We're continuing to work on recovering our frontend servers while implementing further traffic optimization actions to improve service stability and increase capacity. A more comprehensive update can be found at MO1550821 in the Microsoft 365 admin center, as well as https://t.co/pYdahqxDv3 if the admin center is not available to you.

— Microsoft 365 Status (@MSFT365Status) November 13, 2026

Outlook, Microsoft 365 outage: What Microsoft said

For the unaware, Microsoft acknowledged the outage of Teams as early as 09:10 PM IST on November 12, 2026 and claimed the service disruption was “fully restored” around 1.5 hours later. However, the next wave of outages that affected multiple apps has been a pain in the neck for the Windows maker, as the outage in these apps has spanned over 13 hours since its first acknowledgement.

In a post on X, Microsoft 365 Status claimed that the company was “investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas,” and later confirmed the connectivity errors may impact “any region”.

According to Microsoft, the issue was due to the “elevated load“experienced by part of the company’s tech infrastructure. The traffic was being redistributed to “balance the load”, and the company said it was restarting servers to return them to normalcy. However, the company later added: “We determined the elevated load isn't driven by an increase in traffic, but by a number of servers being unexpectedly unavailable; straining the remaining infrastructure.”

Also Read: Is a cyberattack behind the Microsoft outage? Here's why Teams, Outlook, Microsoft 365 and other apps are down

While claiming multiple times that the issue was being addressed, the company shared an update around 03:40 AM that it was “opening all available pathways to restore service” as the previous actions did not provide the anticipated relief. The company shifted the traffic to alternate servers to help them return to normalcy. However, the server was reported to become “unresponsive” again after the traffic was routed onto it.

In a recent update at 11:42 AM, @MSFT365Status posted: “We're continuing to work on recovering our frontend servers while implementing further traffic optimisation actions to improve service stability and increase capacity.” According to the last Service Health Status at the time of filing, Microsoft 365 business and Enterprise and Microsoft consumer product users continue to experience degraded service.