Jobs in tech, HR, sales, and customer service are increasingly being automated by AI tools.
Companies like Google, Meta, and IBM are already using AI for coding and recruitment, reducing the need for large teams.
Despite automation, 87% of hiring managers seek AI-skilled talent, suggesting new job creation alongside job losses.
With artificial intelligence (AI) is transforming the work and making it smooth and fast, recent research have suggested a mass decline in the hiring of freshers. According to recent reports, many jobs across various industries could soon be replaced or reshaped by AI. The United Nations Conference on Trade and Development (UNCTAD) recently projected that AI might affect up to 40% of global jobs. Interestingly, the report also highlights that job positions held by women might be at higher risk compared to those held by men.
Consulting firm McKinsey & Company also predicts significant changes in jobs in the next five years, depending on how quickly industries adapt to these automation tools. With big tech companies like Google and Meta having their code written by AI, it won’t be surprising if these agents replace coders. There are other sectors, too, including HR and customer service roles, that AI can take over.
HR and recruitment jobs
AI is already changing the hiring game with tools now helping with everything from sorting resumes to checking candidate profiles, reducing the manual work. IBM, for example, has recently replaced some of its HR staff with AI agents to automate processes and save time.
Tech jobs
Big tech companies are transitioning from manual coding to automated coding to save money and time. Meta, Google and Microsoft have recently confirmed that nearly 30% of their codes are currently being written by AI. This reduces the need for large IT teams to handle basic coding or software support.
Sales and customer service
We already have seen AI handling basic sales tasks like answering customers’ queries, sending follow-up messages, and analyzing data. For instance, Klarna reported that its AI assistant handled 2.3 million customer interactions in 2024. Google, too, has introduced AI features that let online shoppers try on clothes virtually, making the process easy and quick.
Retail and restaurant jobs
Retail and restaurants have also started opting for automated check-in and check-out machines. They have even opted for robots for cleaning, serving and more. Big chains like Decathlon and McDonald’s already have self-checkout systems in India.
Content creation
With AI tools serving text-to-video prompts, the content creation can also see a major shift. The AI generated videos looks appealing with animated scenes, good narration and clear voices. Users can even create their AI avatars that can mimic their real-life appearances and voices.
Also read: India can take 10 years to catch up with China’s iPhone manufacturing pace, reveals new book
While it might sound like AI is set to take over everything, a recent survey cited by The Wall Street Journal says that there’s a silver lining. While many jobs are getting automated, they will still require human input in some form. In fact, automation has often led to job creation jobs in the past. It suggests that 87% of hiring managers are actively looking for candidates with AI experience. While some roles will disappear, new opportunities are likely to pop up as technology evolves.
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Himani Jha
Himani Jha is a tech news writer at Digit. Passionate about smartphones and consumer technology, she has contributed to leading publications such as Times Network, Gadgets 360, and Hindustan Times Tech for the past five years. When not immersed in gadgets, she enjoys exploring the vibrant culinary scene, discovering new cafes and restaurants, and indulging in her love for fine literature and timeless music. View Full Profile
