Microsoft 365 outage affected Outlook, Teams and Office 365 users globally

By Digit NewsDesk | Published on 29 Sep 2020
HIGHLIGHTS

Microsoft 365 services disrupted in a global outage

Many users unable to access Teams, Outlook and Office 365

Microsoft says affected services are now functioning normally

Microsoft 365 outage affected Outlook, Teams and Office 365 users globally

Dell Vostro

Power New Possibilities | Dell PCs starting at Rs.35,990*

Click here to know more

Advertisements

Microsoft 365 cloud-based services were affected in a global outage rendering major services including Microsoft Teams, Outlook and Office 365 inaccessible for many users. Microsoft has acknowledged the outages and investigated the issue identifying a recent update as the cause for the disruption of the services affecting millions.

Microsoft took to Twitter and posted status updates over the issue and the resolutions taken by the company to restore its services. At first, the company identified an update as the cause of the global outage and subsequently rolled it back. However, the company did not observe an increase in the connections for the disrupted services which meant that the update wasn’t the cause of the outage. 

“We've identified a recent change that appears to be the source of the issue. We're rolling back the change to mitigate the impact,” Microsoft 365 Status said in a post.

Microsoft then rerouted the traffic to an “alternate infrastructure” while continuing to investigate the issue. After this mitigation attempt, the disrupted services saw an increase in user connections. Microsoft hasn’t revealed the cause of the global outage but many users are still unable to access some of the services.

“We’re seeing improvement for multiple services after applying mitigation steps and we’ll continue monitoring the services to ensure full recovery,” a status update read.

At the time of writing, Microsoft says that the incident has been resolved and any users still experiencing the issue will be resolved soon. That said, many users were unable to access SharePoint Online and OneDrive for Business as well and many have taken it to Twitter posting screenshots and other details as they cannot access some services. Most of these users are from North America and the Asia Pacific regions.

“The majority of services are now recovered for most users. We’re closely monitoring some residual impact for subset customers located within North America,” the company said.

Microsoft Teams gained a lot of users due to many people working for home amidst the ongoing Coronavirus pandemic and in April, earlier this year, Microsoft Teams reported over 75 million daily users. The disruption of its services restricted many users from using the different cloud-based services under the Microsoft 365 umbrella, but it remains unclear as to what caused the outage.

 
logo
Digit NewsDesk

The guy who answered the question 'What are you doing?' with 'Nothing'.

Digit caters to the largest community of tech buyers, users and enthusiasts in India. The all new Digit in continues the legacy of Thinkdigit.com as one of the largest portals in India committed to technology users and buyers. Digit is also one of the most trusted names when it comes to technology reviews and buying advice and is home to the Digit Test Lab, India's most proficient center for testing and reviewing technology products.

We are about leadership-the 9.9 kind! Building a leading media company out of India.And,grooming new leaders for this promising industry.

DMCA.com Protection Status