- Apple says “we are sorry” for users facing issues with their third-generation butterfly keyboard.
- Users have complained of failure on MacBooks using the butterfly keyboard mechanism.
- Apple’s apology comes as a response to a WSJ article that highlights the issue.
Users of Apple MacBook have been complaining about the butterfly-switch keyboard design for quite some time now. As iFixit puts it, minute particles like sand can enter and cause failure of keys on Apple MacBooks that use a butterfly-switch keyboard design. Now, the company has acknowledged the issue in a response to an article by Joanna Stern of The Wall Street Journal. Stern’s column again casts light at the problem of butterfly keyboards on MacBooks, which can be jammed even when "something as small as a grain of sand" sneaks in. The issue is said to persist even with the company’s third-generation butterfly keyboard, which was supposed to put an end to all such problems.