HDFC Bank’s new mobile app still unfixed, to return to old version by December 4 evening

By Digit NewsDesk | Published on Dec 04 2018
HDFC Bank’s new mobile app still unfixed, to return to old version by December 4 evening
HIGHLIGHTS

A number of people have complained that they were unable to login to their accounts through the updated HDFC Bank app and were told to use netbanking.

A quick look at some key features of Philips’ air purifiers

This handy little gadget has become a necessity, especially in metropolitan cities where pollution levels tend to be quite high

Click here to know more

It has been 10 days since the HDFC Bank’s mobile app was updated and mobile banking users are still unable to login to their accounts through the app. The bank has already announced that it will revert to the original app by December 4 evening and the new app has already been removed from the Apple’s App Store and Google Play Store. The problem is so serious that a disgruntled Sachin Bansal, Flipkart Co-founder, tweeted, “In this day and age, how can the largest private bank of India do this?!”

Those who had the app installed on their respective devices, and updated it, are currently seeing the new app logo and a refreshed welcome screen. They cannot go further due to glitches in the app. The bank also said that those who never updated the old app can access their accounts through it. “We are extremely distressed by the inconvenience several of you have been facing while logging in our new MobileBanking app. While we're working to resolve it on priority, those customers still using the earlier version can continue to do so, whereas those who have moved to the version and deleted the old one will not be able to use the MobileBanking till further notice,” the Bank said in a tweet.

HDFC Bank has requested its customers to use NetBanking, PayZapp, PhoneBanking and Missed-Call Banking for accessing regular banking services. “It is taking us longer than anticipated, but we are confident we'll be able to fix the issue at the earliest and you'll be able to use the new app. Our sincerest apologies once again,” it added. The bank has about 4.3 crore customers, of which about 6.5 lakh were unable to use the mobile banking app services due to a technical issue in its new app, notes The Economic Times. The bank has also clarified that there has been no data breach or any loss of customer data or security issues with the bank's mobile and net banking apps.

Cover Image: The MobileBanking app is missing from the Play Store (Left); the updated app installed on the phone (Centre); and error after we tried to sign-in to the app.

Videos

“Train 18” breaches 180kmph mark, Saaavn merged with Jio Music app | Digit Daily | Digit.in
logo
Digit NewsDesk

The guy who answered the question 'What are you doing?' with 'Nothing'.

Digit caters to the largest community of tech buyers, users and enthusiasts in India. The all new Digit in continues the legacy of Thinkdigit.com as one of the largest portals in India committed to technology users and buyers. Digit is also one of the most trusted names when it comes to technology reviews and buying advice and is home to the Digit Test Lab, India's most proficient center for testing and reviewing technology products.

We are about leadership-the 9.9 kind! Building a leading media company out of India.And,grooming new leaders for this promising industry.