iPhone 12 and 12 Pro that are facing 'no sound' issues will get free service.
Some iPhone 12 and 12 Pro models manufactured before April 2021 may have a faulty earpiece.
Phones with cracked screens will not be eligible for a free replacement.
Apple is providing free earpiece replacement to iPhone 12 and iPhone 12 Pro owners since a small percentage of these devices have shipped with faulty ones. Apple says that some devices manufactured between October 2020 and April 2021 may experience ‘no sound issues’ on calls due to speaker components that fail.
The program covers eligible phones for 2 years since the day of purchase and Apple may restrict or limit repair to the original country or region of purchase. Additionally, Apple will not provide a free replacement to iPhone 12 and 12 Pro models that have a cracked screen.
“If your iPhone 12 or iPhone 12 Pro has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair,” says Apple in the service plan announcement.
That should come as a relief to iPhone 12/ 12 Pro owners since repairs for these devices are quite expensive. The offer is, however, not valid for iPhone 12 Mini or the iPhone 12 Pro Max.
In India, Apple’s two-year protection plan costs INR 16,900 for the iPhone 12 and 12 Mini and Rs 26,900 for the iPhone Pro and Pro Max. This plan covers accidental damages and other repairs. Screen repairs for the respective models are even more expensive than the two-year plan.
If you are facing speaker issues on your iPhone 12 or 12 Pro, you can get in touch with Authorized Apple retail stores and place a service request. For more details, you can check the official repair service announcement.