Samsung has launched the ‘SmartThings Home Care’ for its 2026 Bespoke AI Air Conditioner range in India. The new feature is designed to offer proactive monitoring, early fault detection and faster repairs. With connected diagnostics and automated service alerts, Samsung aims to reduce downtime and make AC ownership more seamless for busy households.
SmartThings Home Care will be available with Samsung’s 2026 Bespoke AI Air Conditioner range. The models will be sold through leading retail outlets and online platforms, including Samsung’s official website and major e-commerce platforms.
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The company says SmartThings Home Care continuously tracks AC performance and identifies potential problems before they escalate. Instead of waiting for cooling to drop or a breakdown to occur, users receive push notifications about issues such as gas shortages or filter replacement needs. Also, the service centres are alerted simultaneously, enabling quicker action.
Automatic issue detection: The system monitors operational data from the air conditioner and flags potential faults. For example, if refrigerant levels drop or airflow is restricted due to clogged filters, the system generates alerts. This reduces the need for manual checks and routine guesswork.
Proactive service intervention: Once a potential issue is detected, customers are notified through the SmartThings ecosystem. In some cases, troubleshooting steps may be suggested remotely. If a service visit is required, the request process is streamlined.
Technician preparedness: Samsung says service engineers will arrive with advanced diagnosis data and the required spare parts. This improves repair readiness and reduces the chances of multiple visits.
First-visit resolution: With diagnostics and parts prepared in advance, the company aims to enable quick fixes the first time itself without further delays or inconvenience.
Air conditioners are among the most service-dependent appliances in Indian homes, especially during peak summer months. Maintenance is often reactive, with customers seeking help only after cooling performance drops. Samsung’s SmartThings Home Care is making servicing proactive and preventive.
For buyers, this means fewer unexpected breakdowns, reduced follow-ups with service centres and potentially lower long-term maintenance stress. Faster first-visit repairs are particularly important in cities where service demand spikes during summers.
If executed consistently across cities, this service-focused approach may offer practical value beyond standard inverter and AI cooling claims.
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