HIGHLIGHTS
We've listed down the different ways you can set up auto-reply messages on WhatsApp
We also take you through the steps to set up a WhatsApp business account as well
These tips will come in handy if you're setting up a professional WhatApp account
WhatsApp Business is a platform for small and medium business owners to get in contact with customers. An existing WhatsApp account can easily be migrated to a business account but can’t go back to being a single account.
Here’s how to set up your WhatsApp Business account:
- Download WhatsApp Business from the App Store or Google Play Store
- Sign up by punching in your business phone number.
- Click on the three dots on the top right of the screen to open up the menu
- Click on ‘Settings’
- Click on ‘Business Settings’
- Click on ‘Profile’
- Enter all relevant details including business name, phone number, address etc.
On this platform, one can set up ‘away’ messages for after office hours by following these steps:
- Open WhatsApp Business app on your device
- Click on the three dots on the top right of the screen to open up the menu
- Click on ‘Settings’
- Click on ‘Business Settings’
- Click on ‘Messaging Options’
- Click on ‘Away Messages’ and set up your personalised auto-reply message.
- Click on ‘Send away messages’ to begin sending these messages
You can choose to send ‘away’ messages to certain and all contacts by following these steps:
- Open WhatsApp Business app on your device
- Click on the three dots on the top right of the screen to open up the menu
- Click on ‘Settings’
- Click on ‘Business Tools’
- Click on ‘Away Message’
- Click on ‘Send away messages’ to begin sending these messages
- Tap on ‘Recipients’ to choose between ‘Everyone’, ‘Everyone not in address book’, ‘Everyone except..’, Only send to
You can also choose to schedule ‘away’ messages at a certain time by following these steps:
- Open WhatsApp Business app on your device
- Click on the three dots on the top right of the screen to open up the menu
- Click on ‘Settings’
- Click on ‘Business Tools’
- Click on ‘Away Message’
- Click on ‘Send away messages’ to begin sending these messages
- Tap on ‘Schedule’ to choose between ‘Always send’, ’Custom Schedule’ and ‘Outside Business Hours’ (this option is available only if you set up business hours when setting up your profile)
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