Company responds to user complaint about exploding Xiaomi Mi 4i.
Xiaomi takes matters of spontaneously exploding smartphones very seriously, as it should. “We take such matters seriously and we have already been investigating the matter. We have been in touch with the customer and will be getting his device this week to do further investigation. In the meantime, we have offered a replacement phone to the customer,” the company told XDA Developers, in response to a video posted on Facebook, by Ajay Raj Negi, a Xiaomi Mi 4i user.
The video, which is CCTV footage from an office space, shows the device spontaneously catching fire. Negi posted his account, along with the video, on the Mi Mobile page on Facebook.
Xiaomi isn’t the only company with a smartphone explosion to its name, though. Such incidents have been reported earlier for Samsung phones, and even Apple’s iPhones. In December, 2013, a Canadian national reported that his Galaxy S4 had caught fire while charging. In fact, in this instance, Samsung told the user to take down a video that they had posted. In August, 2014, an iPhone 5 caught fire on a flight, leading to passenger evacuation.
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