Microsoft 365 Copilot Chat launched, offers AI chat powered by GPT-4o and more

Microsoft has unveiled Microsoft 365 Copilot Chat, a new addition to its AI-powered offerings. The 365 Copilot Chat adds pay-as-you-go agents to our existing free chat experience for Microsoft 365 commercial customers. With this launch, Microsoft aims to make AI more accessible across all roles, from customer service representatives to marketing teams and frontline workers.

Also read: Microsoft to layoff more employees this year, cites performance issues

Key features of Microsoft 365 Copilot Chat

• AI chat powered by GPT-4o: Users can perform tasks like market research, strategy planning, and content creation with the help of AI. The chat is secure and designed for business use, ensuring data privacy.
• Agents for automation: Using natural language, now anyone can easily create agents to automate repetitive tasks and business processes—directly in Copilot Chat. A customer service representative can ask a customer relationship management (CRM) agent for account details before a customer meeting, while field service agents can access step-by-step instructions and real-time product knowledge stored in SharePoint. Agents are priced on a metered basis, and IT stays in control.
• Copilot Control System: The Copilot Control System forms the backbone of Copilot Chat, offering essential features such as Enterprise Data Protection (EDP) to ensure data privacy and security.

Also read: Inside Microsoft layoff: Late night emails, social media blackout and more job cuts coming

How it differs from Microsoft 365 Copilot

While Copilot Chat offers foundational AI capabilities, Microsoft 365 Copilot remains the premium option. It integrates deeply with Microsoft apps like Teams, Outlook, Word, Excel, and PowerPoint, using data from meetings, emails, and documents to provide personalised assistance. 

“While Copilot Chat is a powerful new on-ramp for everyone in your organization to build the AI habit, Microsoft 365 Copilot remains our best-in-class personal AI assistant for work,” the tech giant said.

Also read: Microsoft lays off over 650 employees in Xbox department, shares news via internal memo