Man loses Rs 54,000 trying to fix messaging app glitch online, here’s how

When something on our phone stops working — especially a messaging app we rely on — it can be frustrating. In a hurry to fix the issue, many of us might look for quick help online. But for one man in Rourkela, this search for a solution turned into a costly mistake. Keep reading to know how the scam unfolded.

On June 6, Rabindra Nath Hota found that a messaging app on his phone had stopped working. Hoping to fix the problem, he searched online for the app’s customer care number using Google, reports TOI.

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Unfortunately, the number he found did not belong to the official support team. Instead, it connected him to a scammer. The person on the call asked him to recharge his phone with Rs 10, claiming it would help restore the app’s services.

Hota followed the instructions. But shortly after the recharge, he received a shocking message that Rs 54,000 had been deducted from his bank account.

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How to avoid falling for such scams

• Use only official websites or app stores: When looking for customer support, always go to the app’s official website or verified app store page.
• Never trust random numbers online: Search results can sometimes show fake or misleading contact numbers. Double-check the source before making a call.
• Don’t share personal or banking info: Genuine customer service will never ask for sensitive details like your bank information, OTPs or phone recharges.
• Report scams quickly: If you suspect fraud, inform local authorities or file a complaint online.

Also read: Google rolls out Android 16 with iPhone-style live updates, better hearing aid support and smarter notifications