The Indian Postal Department has rolled out the Dak Sewa 2.0 app to make postal services faster, smarter, and more accessible. Available for both Android and iOS users, this app allows citizens to manage a range of postal tasks from their smartphones, including tracking parcels, calculating postage, booking mail, generating e-receipts, and even filing complaints.
The move is part of the department’s IT 2.0 upgrade, which aims to modernise postal operations and deliver services directly to fingertips.
Once downloaded from the Google Play Store or Apple App Store, users can log in to the app to instantly access a host of postal services. The interface is user-friendly and straightforward. You can start by entering your article or money order number to track your delivery in real time.
Additionally, you can also calculate postage. All you have to do is just input parcel weight, dimensions, and destination to get instant rate estimates. You can also book mails, generate e-receipts, and track complaint status, all from within the app.
For direct support, users can either call the toll-free helpline (1800-266-6868) or chat with an online assistant through the app for quick help.
The Dak Sewa 2.0 app currently holds a 4.1-star rating on the Play Store and has already crossed 100,000 downloads. Beyond basic postal functions, it integrates digital payment systems for services like parcel booking, savings account deposits, and bill payments, eliminating the need for cash transactions. You can also locate the nearest post office, check operational timings, or track registered and speed post deliveries.
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To ensure accessibility, the app is available in 23 Indian languages, including Hindi, Marathi, Gujarati, Punjabi, Bengali, and Urdu, among others. Tap the language icon on the home screen to choose your preferred language and set it as the default.