While every other company at the India AI Impact Summit was positioning itself to create something new in the AI race, Ishan Technologies, on the other hand, had much different goals. Rather than positioning itself as a creator of models, they showcased how they’re building the infrastructure that makes those AI models viable for Indian companies.
At the summit, I got a chance to speak with Twisha Kotecha, head of strategic innovations at Ishan Technlogies who revealed that the company’s primary mission is to bridge the gap between pilot projects and production-ready and deployable products in the AI space by providing a foundation. Let’s take a look at the insights I gained from our conversation.
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Twisha explained that the central pillar of their approach is building a sovereign AI infrastructure. She emphasised that for Indian enterprises to truly embrace AI, data must remain within national boundaries, and to support this idea, the company provides a sovereign cloud service and GPUs as a service, allowing companies to host sensitive AI workloads in local data centres.
She stated, “We have our sovereign cloud service that we provide. By sovereign, what I mean is that the data resides within the boundaries of India. Any workloads that they want to host can be hosted on our sovereign cloud. And what we now have is a sovereign AI infrastructure, which means that we provide the GPUs as a service. So, any AI workloads that the enterprise wants to have can be hosted in our own data centers.”
Twisha also stated about one of the problems that the company faced and how they managed to solve it using AI. First of all, she explained the problem and said, “I think customer experience is something that when an end-user is reaching out to you, they can reach out to you via different form of channels, via social media, via voice, N number of channels. Now, to integrate all those channels into one glass of paint was a problem that I was seeing till date.”
As for the solution they managed to implement this problem, she stated, “We have an offering for that as well wherein we have our own CX application, customer experience application that we are implementing in-house as well. So, that’s something that we have solved for ourselves and that we’re providing to our enterprise customers as well.”
Lastly, I also asked Twisha regarding her opinion on whether or not AI could lead to job losses in the industry or not. And well, she gave a very interesting answer on this. She states that, “When the era of computers came in, when the computers and laptops initially started, what people did was they upskilled themselves. I think that’s the sort of transformation that we’re seeing today.”
Furthermore, saying that, “Tasks might be at that stage wherein the job is at fear. However, with AI coming in, it’s more like a concrete to upskill themselves. And if tasks are manual tasks, they will be more on to the strategic tasks wherein they use AI to boost their own productivity and to be more productive for the organization.”
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