I recently spent a couple of months at my in-laws’ house in Gurgaon. There, the source of water includes both a municipal supply and a borewell, and my in-laws were relying on bottled water for drinking and cooking. So, I decided to install a water purifier and rather than simply installing another RO purifier and forgetting about it, I wanted something that could tell me what was actually happening to the water. That’s when Livpure approached me for reviewing their India’s first AIoT water purifier, the Livpure Lotier. It is priced at Rs 18490 on Amazon, and beyond purification, it promises app-based insights into water quality, filter health and daily usage. It sounded like the kind of feature you might use once during setup and then ignore. After living with it for some time, I found that it wasn’t the case.
Here’s the full review of the Livpure Lotier water purifier. Let’s dive in.
The Livpure Lotier has an ABS plastic body with black colour and brownish-gold accents. There is minimal branding. The front panel has tiny touch-based controls which light up blue when the purifier is on. Below this panel is the tap through which you get the purified water.
The Lotier’s glossy finish offers it a good look, but over a period of time, since it was installed in the kitchen, I had to regularly clean the surface to maintain its sheen. The chassis measures around 36.5 x 50 x 25.5cm and weighs 8.6kg. It has a very light build, and my mother-in-law, who collected it at the time of delivery, easily carried it to our first-floor room. Also, the technician who came to install it mounted it on the wall without any help.
Before calling in the technician, we suggest you decide on the wall space if you choose the wall-mounted installation. Livpure also allows tabletop installation, which is useful if drilling into walls isn’t an option. In our case, wall mounting made more sense, and the technician completed the installation in 10- 20 minutes.
Note, the water tap to which you connect the Livpure Lotier purifier needs to have an RO valve. The technician will charge you separately for the valve and tap. In our case, after installation, water was dripping out from the purifier’s tap. So, we contacted the brand, and the technician came in the very next day to repair it. Since then, it has been a month with no issues.
Along with the Livpure Lotier water purifier and its 16A wired plug connection, we also got a TDS (Total Dissolved Solids) meter to verify the TDS levels shown by the purifier. Even before the installation, the technician used this meter to check the incoming water source, told us about the same and then went on with the setup.
He also demoed the Livpure app to us, but didn’t help us set it up on our phones. I wasn’t present for the installation and demo. So, when I later tried looking up the app on the Play Store, I accidentally installed the Livpure Smart Rental app. Even the company’s website mostly guides you to this particular app. The company’s customer care also directed us to install the Livpure Service app. Perhaps a matter of miscommunication, but it wasn’t helpful.
Eventually, we found the right app: Livpure Smart Kitchen. After giving it permissions for camera, location, microphone and nearby devices, and sharing details like your name, address, email ID, and phone number, it finally lets you pair with the purifier through Bluetooth or scanning a QR code on the purifier. The former worked, and you get to the app’s homescreen.
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The technician explained what some of the on-purifier controls do. They are basic operational icons and status indicators:
The touch controls themselves are responsive and easy to understand. But I don’t see the particular need for the glass and bottle presets, as the measurements could differ from glass to glass and bottle to bottle. Instead, the brand could have given a live TDS display or the percentage level of water in the tank.
For more details, you can refer to the Livpure Smart Kitchen app. Its interface is colourful and easy enough to understand, but visually it feels dated. The icons, fonts and overall layout remind me of Android applications from several years ago. It works, but it doesn’t feel particularly polished for a product positioned as a premium AIoT appliance.
That said, functionality matters more than appearance. It displays the health of all filters, the quality of water, both the incoming water TDS and the purified water TDS.
The app also shows filter health, remaining filter life, daily water consumption and maintenance reminders. In a recent interaction I had with Livpure’s MD and CEO, Mr Rakesh Kaul, he told us that this model is meant to offer predictive maintenance. Using this purifier, the consumers know exactly what they are drinking. It guides the user to replace filters based on actual usage and water quality rather than being misled by technicians into unnecessary changes. The data collected by Livpure lets the brand understand consumer needs and offer better value.
I found the features useful because traditional RO purifiers usually leave you guessing until something stops working. So, despite its visual shortcomings, the Lotier’s companion app actually adds value to the ownership experience.
The Livpure Lotier has a 10-stage purification system comprising RO, UV and UF filtration, along with sediment and activated carbon filters, mineraliser, alkaline enhancer, copper infusion, anti-scalant cartridge and in-tank UV sterilisation. This model supports input TDS levels of up to 2,000 PPM.
As mentioned already, the purifier was connected to the municipal supply water, which has a relatively high TDS of 900 PPM. But the water out of the purifier was around the set safe TDS level of 100. The purifier was doing its job as verified through the bundled TDS meter. You can also set the TDS level you want in the Livpure Smart Kitchen app, and it works with a small margin of difference.
The water looked and tasted consistently clean. The Lotier’s tank is made of food-grade ABS plastic and has a capacity of 6.5 litres. The capacity was fine for a nuclear household of 4-5 members. But in this price segment, brands are offering bigger tanks.
Another aspect that deserves appreciation is the ownership experience Livpure is trying to create. The Lotier comes with a 30-month or 2.5 years maintenance-free promise, covering filter replacements, membrane replacement and service visits during this period. The company claims a no-question asked, hassle-free support during this period.
As I mentioned earlier, the technician promptly responded and resolved an issue I had after the installation.
I could find the following current published data for Livpure’s post-warranty maintenance:
The company also claims it has a wide service network enabled in 19,000 pin codes with over 2,500 service technicians (including on-payroll and franchise-based workers). For installation or repairs, Livpure promises a turnaround time of within 24 hours in city limits and between 48 and 60 hours for upcountry regions.
Still, the after-sales service could vary depending on the city. So, you are advised to check these things before buying/renting the product. Yes, Livpure offers a subscription model, by which customers can rent a Livpure purifier. The brand says this addresses the high total cost of ownership (TCO) in the water purifier industry, where maintenance costs can often exceed the initial purchase price within three years.
The Livpure Lotier isn’t the first premium RO purifier to offer a multi-stage purification or mineral enhancement. However, it is among the modern water purifiers that tries to make this filtration functionality transparent to the user.
It consistently delivered clean water with a safe TDS level, while the companion app let me monitor incoming and purified water TDS, filter health, water consumption and maintenance alerts. You may not check the app every day, but it’s reassuring to have these details readily available when you need them.
The experience isn’t without its drawbacks. The app interface feels dated, the onboarding process could be simpler, and the control panel could have displayed more useful information, such as the current TDS or tank level, instead of preset dispensing options. The 6.5-litre storage tank is also smaller than what some competitors offer.
However, all in all, the Livpure Lotier combines a modern industrial design, reliable purification, a useful companion app and a 30-month maintenance-free period. If these features appeal to you, it is worth considering. However, do factor in the post-warranty AMC costs and check Livpure’s after-sales support in your city before making a purchase.
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