Reliance Jio announced two AI-driven products at its 49th Annual General Meeting (AGM) 2026 on Friday. The idea, Jio claims, is to offer artificial intelligence (AI) into its services rather than launching separate AI-powered standalone products. To this effect, Jio announced an AI agent built directly into Jio’s calling network and an overhauled MyJio app, both of which primarily use voice-first interactions.
Jio CallAgent is designed to function inside a phone call itself. Saying “Hey Jio” during a call brings the AI agent into the conversation and it stays active for as long as the user wants. Jio says the feature requires no app download and works with the user’s consent.
Mukesh Ambani tied the announcement to the sheer scale of Jio’s voice network, noting that the company carries over 20 billion minutes of voice traffic daily which is among the highest volumes of any telecom operator globally.
In practice, the agent was shown to handle three kinds of tasks. It can transcribe a call in real time, including identifying up to 10 separate speakers on a conference call and capturing what each person says in their own language. It can generate a summary after the call ends, complete with action items and reminders shared with everyone on the call. And it can carry out tasks during the call itself, such as booking a cab, ordering food or reserving a table, all without switching to another app mid-conversation.
Whether the feature performs as smoothly in real-world use as it did in the AGM demo remains to be seen, since live AI voice features of this complexity have historically struggled with accents, background noise and overlapping speech in practice. Jio says CallAgent will become available to its more than 500 million subscribers later this year and will support multiple Indian languages.
The second demo was for the revamped MyJio app, the company’s self-service app used by over 600 million people for tasks like recharges and balance checks. Jio claims that with the new MyJio app, users can experience a personalised AI advisor.
The examples Jio showed included shifting a connection to a new city, finding and activating an international roaming pack before travel and completing self-KYC to activate a new eSIM within minutes. As with CallAgent, Jio said the assistant only acts with the user’s consent, logs every action it performs, and asks for explicit confirmation before completing anything involving a payment.
Rather than asking users to adopt a new AI app, Jio is trying to insert AI into touchpoints, the phone call and the self-care app that its subscriber base already uses. Whether that translates into meaningfully better experiences or simply adds AI branding to existing workflows will depend on how the features actually perform once they roll out widely later this year.
Also Read: Reliance AGM 2026: From AI data centers to Jio AI apps, top announcements