Apple is reportedly facing increased regulatory pressure in India over the complaints linked to its iOS 18 software update. The Central Consumer Protection Authority (CCPA) has escalated its investigation into Apple’s software warranty terms after receiving complaints from iPhone users who allegedly faced display and mic problems after the update.
As per the documents reviewed by Reuters, the regulator ordered a “detailed investigation” on July 29, moving the matter to its investigation wing. The CCPA is examining whether Apple violated consumer rights by making customers pay for repairs for problems that users say appeared after installing iOS 18.
For the unversed, Apple released the iOS 18 in late 2024 after which some users reported issues including green, pink or white lines on their displays. There were complaints about the mic and other functionality problems.
As per the report, the CCPA alleges that affected consumers were subsequently charged massive amounts for repairs and display replacements, despite the complaints being linked to the software update. The regulator has reportedly received 75 complaints related to the matter.
The report also featured an example highlighting the cost of repairing an iPhone 15 display, which is estimated at Rs 27,900. The CCPA has questioned whether customers should have to bear such costs when the alleged problems originated after a software upgrade.
Apple is reportedly contesting the allegations. In its August 20 response to investigators, the company reportedly argued that its software licence terms are consistent with practices followed across the electronics industry, including by companies such as Samsung and Sony.
Apple’s software licence states that the software is provided without warranty, while its limited warranty generally covers hardware-related issues. The company also said iOS 18 underwent extensive testing and that it had not identified any systemic problems or safety concerns with the update in India.
Apple has also pointed out that only around 11% of iPhones were still running iOS 18 by June 2026. However, the CCPA is treating the complaints as an issue affecting consumers as a group rather than isolated cases.