BSNL users have recently reported a fraudulent message warning that they will no longer be able to access their phone services as they have not undergone the KYC verification process. The message also warns that the user’s SIM card will get blocked within 24 hours and requests the user to contact a verification executive at the earliest. The scammers also made sure to use the BSNL and TRAI official logos to make the message feel more genuine. However, PIB Fact Check has recently debunked the fraudulent message, as the government agency took to X (formerly Twitter), clarifying that the notice is fake and has advised users not to fall for such messages. The warning comes amid a rise in telecom-related scams targeting mobile users across India through calls, messages and social media posts.
The viral notice claims that a customer’s SIM KYC has been suspended by TRAI and that the mobile connection will be blocked within a day unless immediate action is taken. The document carries logos and official-looking details designed to create panic among users.
Have you also received a notice purportedly from BSNL, claiming that the customer's KYC has been suspended by @TRAI and the sim card will be blocked within 24 hrs❓#PIBFactCheck
— PIB Fact Check (@PIBFactCheck) June 7, 2026
❌ Beware! This Notice is #Fake.
✅ @BSNLCorporate never sends any such notices.
✅ Do not… pic.twitter.com/aGzW1fxa77
PIB Fact Check shared a post on social media platform X stating that the notice is fake. The government agency also clarified that BSNL has not issued any such communication regarding SIM KYC suspension. The agency urged people to verify information before acting on such messages.
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Much like every other cyber fraud, the hackers try to use fear and haste against the users. They’ll send you a message or a mail threatening to disable SIM cards or suspend access. However, in the message you’ll find a contact email address or a phone number usually impersonating a KYC verification executive.
The moment you make contact with the given number or the email, the scammer will ask for your personal details. It could be anything from your account details to OTPs. If you share those, then they can be used against you, as they can access your bank using the OTPs.
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Staying safe against these frauds is easy; make sure that you do not respond to any messages that generate undue haste and demand instant action. Also, if someone asks you for your personal information, bank details, passwords, and one-time passwords (OTPs), then you should not share it, as a bank never asks you for such details.
If you receive a message that seems legitimate, please contact your telecom operator for clarification. You may also visit the nearest service centre or telecom exchange or contact the service provider directly by phone for further assistance.