The Supreme Court has asked telecom operators to give an undertaking that they have not exceeded the 2% limit on dropped calls as mandated by regulations. This comes after telecom companies said that they were helpless to control the situation. Cellular operators were also told to inform the court if any penalty due to dropped calls was ever levied on then. As per a report by PTI, a bench comprising of Justice Kurian Joseph and Justice Rohinton F. Nariman said, “You file an undertaking that the call drops have not exceeded the two percent threshold limit as mandated in the regulations and the licence and tell us whether any penalty for call drops was ever levied on you or not.”
Senior Advocate Kapil Sibal, who appeared for cellular operators, said that call drops will happen as there "cannot be a perfect world in the world of radio waves." He said, “There are conditions which are beyond our control like storm, humidity, set up boxes, phones available in grey markets and many other things. We do not have technologies to prevent it.” Sibal also added that call drops were inevitable and the telecom operators end up paying around Rs. 50,000 crore per year to consumers if TRAI’s recommendation is implemented. Last month, The Delhi High Court had upheld TRAI’s decision to penalise operators for dropped calls. However, a few days later the Supreme Court agreed hear a petition filed by the operators against the High Court's decision.