UPDATE: In a statement to Digit, a Reliance Jio spokesperson said, "The core issue is that the speedtest results are attributed to the primary sim even though the sim for which the data speedtest is conducted is the secondary sim in the case of dual-sim phones. In India, more than 90% of 4G phones are dual-sim. Therefore, there is no guarantee that the speed which is attributed to Airtel is of the Airtel data network. We are surprised that Ookla in its press release has not talked about this issue even though they had acknowledged the blunder to us earlier. Ookla has baldly stated that they stand by their results and has skirted the main issue. We will initiate actions as we deem fit at appropriate forums. The public should not be misled by these false claims based on the Ookla results."
Reliance Jio and Airtel have been at loggerheads since the official launch of the Mukesh Ambani-led telecom network last year. The two have been battling each other's offers and claims leaving no stone unturned to ridicule each other publicly, on multiple occassions.
What started as a dispute about Reliance Jio’s continuation of its Happy New Year offer, which Airtel said was anti-competitive, turned into a full fledged telecom war. Even the Telecom Regulatory Authority of India was dragged into the mud, when Airtel alleged to the Telecom Disputes Settlement and Appellate Tribunal (TDSAT) that the regulator was “tactically” allowing Jio to continue with its promotional offers, “perpetuating illegality” in the process.
Now, the two telecom rivals have locked horns on yet another issue, this time, a report from global internet speed test service - Ookla. After Ookla claimed that Airtel was the fastest mobile network in India, the latter went all out to advertise its victory over Jio and all other incumbent operators (or whatever is left of them after the recent consolidationspree).
Airtel's Ad in question
Reliance Jio then made public its dissent over Airtel’s Ad campaign, calling upon the Advertising Standards Council of India to step in to make amends. Jio even sent a legal notice to Seattle based Ookla, wherein the company’s clearly states that on previous correspondence with the speed test provider, it was concluded that Ookla’s methodology was flawed.
Excerpts from Reliance Jio's legal notice to Ookla
In the above document, Jio claims that a previous report by Ookla falsely pointed towards a monthly decline in Jio’s 4G data speeds. Jio then goes on to mention a “detailed correspondence” with Ookla to understand the results of these tests, after which it was concluded that Ookla’s methodology for testing was flawed. Jio claims Ookla informed the company that it attributed test results to mobile country code/network code of the device “which is always that of the SIM in the primary SIM slot in a dual SIM phone, even if the SIM used for testing the speed is the SIM in the secondary SIM slot.”
Here’s the catch
In its initial release on February 28, 2017, Ookla claimed Airtel achieved fastest mobile network speeds in India from “CONSUMER INITIATED SPEEDTEST RESULTS”. See image of the release below.
After the controversy erupted, Ookla’s press statement took a different tone. Firstly, the company claimed it took dual SIM capabilities into account (which it had denied in its earlier correspondence with Jio, if there was any such correspondence). Secondly, Ookla stated that it applies “a rigorous methodology when aggregating the data, which uses a variety of INTERNAL DATA SOURCES that control for potential variability in the market.”
Why did Ookla claim it only used Consumer initiated speed test results and then claim it used internal data sources, is something that needs immediate clarification to debase Jio’s allegations.
Is Jio in the clear entirely?
Not really. Another interesting observation we made in Jio’s legal letter to Ookla is that the company claims India’s data usage went up from 20 crores GB per month to 120 crores GB per month, after the launch of its network services. Moreover, Jio says that of the 120 crores GB, 100 crores is contributed by its own network. That implies that 83.33% of India’s entire data consumption has come from Reliance Jio in the past 6 months! That is supremely absurd!
Do they mean to say that since the launch of Jio’s services, other incumbent operators have only contributed less than 20% to India’s data traffic?
If that is truly the case, Jio should provide “official” proof of the same, given that the new telecom entrant is demanding it from Airtel with regard to Ookla's status as an unofficial, self-proclaimed leader in the internet performance testing space.
While Jio is disputing the authenticity of Ookla’s tests and Airtel’s network speeds, sources tell Digit that it does not want to go as far as deeming itself the fastest network in India. The source went on to say that Reliance Jio considers TRAI’s speed test as an official indicator of network speeds in the country, which clearly point out that Jio’s network has trumped that of Airtel since January 2017, making it the fastest network in India.
Source: TRAI Myspeed
However, in light of the previously mentioned ongoing dispute between Airtel and TRAI (on account of Reliance Jio), it is hard to access the authenticity of the official data as well.
For now, we are awaiting more information on the ongoing dispute. We will update this article as and when we manage to get our hands on answers to some of the burning questions raised in this article.