Robotic Process Automation makes headway in India. Makes workplace more human

By Press Release | Published on 18 Sep 2018
HIGHLIGHTS

India is one of the leading adopters of RPA with highest adoption rate among all surveyed markets.

Robotic Process Automation makes headway in India. Makes workplace more human

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A study conducted by Goldsmiths, University of London and commissioned by Automation Anywhere across the Indian, UK, US and Japanese markets concluded that RPAs (Robotic Process Automation) help companies achieve higher employee productivity and led to the workplace becoming "more human" owing to increased employee engagement. With menial and repetitive work being offloaded onto bots, more employee time can be focused on complex tasks.

Read the complete press release below

  • India driving RPA adoption worldwide: 71% of Indian respondents said that their employees used RPA and AI-based technologies
  • 86% of respondents found automation led to enhanced employee productivity
  • Emergence of a truly collaborative workspace where humans and machines work together

Companies that invest in Robotic Process Automation (RPA) or Artificial Intelligence (AI) see much higher performance returns, especially if they also invest in people. In fact, the very presence of automation in the workplace is making work environments ‘more human’, states The Augmented Human Enterprise – a major academic study conducted by Goldsmiths, University of London, and research commissioned by Automation Anywhere, a leading enterprise software provider.

Of all those surveyed, 71% of Indian respondents said that their employees used RPA and AI-based augmentation to its full potential, the highest proportion for any of the four markets surveyed. While 66% of Indian respondents said that they are empowered to take risks, 77% said that their organization prioritized employee development; in both cases, the highest percentage of positive responses for any of the four markets was found in the country. India also outscores other markets on employee engagement and (with an impressive 84%) on employee listening.

Automation and AI are making work more human

“Think of the human body breathing,” said Mihir Shukla, CEO at Automation Anywhere.  “It’s a complex and critical mechanism, but automated, so our brains are freed to power everything else we do. I think for many organizations, all they can do is ‘breathe.’ It’s so important, it’s all the employees can focus on. But when that breathing is automated within the organization, then employees can focus on so many creative and strategic issues and opportunities. It’s perhaps why this unique research shows that augmented organizations outperform non-augmented enterprises and have more ‘human’ workplaces.”

The research methodology included:

  • Surveying senior business leaders from major enterprises in India, UK, US and Japan
  • A comprehensive review of academic literature and research findings into the impact of automation at the workplace
  • Interviews with leading automation and AI subject-matter experts, including technologists, CEOs, scientists and engineers

The research team questioned business leaders on the extent to which they are humanizing their workplace to help people meet their full potential. They later looked at whether the arrival of automation technology – specifically RPA and AI – is having a positive or negative effect on this human experience. The researchers found that in global augmented workplaces:

  • Workers are 38% more engaged than those in non-augmented workplaces
  • 70% of respondents said augmentation had improved the wellbeing of their team
  • 80% of those using AI and 78% using RPA said it frees employees from repetitive work

“Digital technology’s nascent autonomy promises an evolutionary leap in our capacity to grow as human beings,” said Dr. Chris Brauer, Director of Innovation in the Institute of Management Studies (IMS) at Goldsmiths, University of London. “While the hyped potential of AI generates endless headlines, technologies such as RPA are quietly being rolled out in many of the most productive companies around the world – humans and bots are already working alongside each other across the globe and in every sector. Where businesses are getting it right, the best of our human capabilities are being augmented by technology to create innovation previously unimagined. But in these early days, not everyone is getting it right.”

The research delves into understanding how automation makes people happier at work. It frees them from repetitive tasks to concentrate on creative and strategic work – the bits of their job they enjoy most. But the research also warns that this doesn’t happen by itself. The research highlights that automation must be used to enhance employee skills and complement their working styles to derive the maximum benefit.

Investment in automation technology alone results in some improvements in business performance. But investing simultaneously in people — by creating a human workplace — supercharges the performance boost that companies can expect to gain from the technology investment. The research found that global augmented organizations:

  • Achieve 28% higher overall performance
  • Have 31% better financial performance
  • Are 30% more likely to prioritize strategic goals

Firms investing in people alongside the technology see better outcomes across three different dimensions of performance, including financial returns, innovation and cultural performance. Unsurprisingly, with such a positive rate of acceptance by organizations, India leads the way in reaping the benefits of augmentation, with 86% of the respondents saying that automation has increased employee productivity.

The full findings of the research are presented online in an interactive digital report, including three key recommendations for leaders considering deploying RPA or AI technology into their organization, based on the results of the research.

About the Research

The research commenced with a comprehensive survey of academic and non-academic literature about business automation, and interviews with leading global experts on the topic, including futurist Ben Hammersley and Fast Future CEO Rohit Talwar. These insights were then verified quantitatively through a questionnaire among 400 senior decision makers, based in large enterprises (1000+ employees) in four markets (UK, US, Japan, India) and across three sectors (Banking / Finance, Insurance, Manufacturing). The survey fieldwork was conducted using both online and phone interviews by independent research agency Coleman Parkes.

The research was directed by Dr. Chris Brauer, Director of Innovation in the Institute of Management Studies (IMS) at Goldsmiths, University of London and Founder of the Centre for Creative and Social Technologies (CAST). Dr. Chris Brauer was advised by Dr. Jennifer Barth with researchers Cleary Ahern, Alexia Samara and research assistant Miguel Vieira Toro.

About Automation Anywhere
Automation Anywhere is the world’s largest software provider of robotic process automation, the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere’s enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It is the only true Intelligent Digital Workforce platform because it combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,000 organizations use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally.

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