Mercedes-Benz India has introduced a new 24x7 customer assistance programme - Mobilo. As part of the new initiative, the company will provide a host of assistance to its customers across a wide range of situations. Services provided under Mobilo include complimentary roadside repairs, complimentary towing, complimentary taxi service up to 50 km from breakdown location, replacement vehicle, onward/return travel, hotel accommodation (maximum 3 nights), legal advice and medical coordination. These services shall be provided in incidents that include mechanical, electrical or accidental breakdown, flat battery, out of fuel, contaminated or incorrect fuel, locked keys, lost keys or broken keys, tyre puncture, bolts or valve-related issues, and road traffic incident where the vehicle is immobilized. Alongside, the company has also introduced Mobilo Lite - a complementary out-of-dealership assistance for existing owners.
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