Mercedes-Benz introduces Mobilo 24x7 customer assistance service

By Press Release | Published on Jan 15 2018
Mercedes-Benz introduces Mobilo 24x7 customer assistance service

The Mobilo roadside assistance service is offered complementary for three years to every new Mercedes-Benz customer, and one-year complementary for existing owners from respective dealerships.

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Mercedes-Benz India has introduced a new 24x7 customer assistance programme - Mobilo. As part of the new initiative, the company will provide a host of assistance to its customers across a wide range of situations. Services provided under Mobilo include complimentary roadside repairs, complimentary towing, complimentary taxi service up to 50 km from breakdown location, replacement vehicle, onward/return travel, hotel accommodation (maximum 3 nights), legal advice and medical coordination. These services shall be provided in incidents that include mechanical, electrical or accidental breakdown, flat battery, out of fuel, contaminated or incorrect fuel, locked keys, lost keys or broken keys, tyre puncture, bolts or valve-related issues, and road traffic incident where the vehicle is immobilized. Alongside, the company has also introduced Mobilo Lite - a complementary out-of-dealership assistance for existing owners.

Read the entire press release below

Continuing its drive to provide its customers a delightful and hassle-free ownership experience and strive to become the ‘Mercedes of Service’, India’s largest luxury car maker Mercedes-Benz launched its new standard mobility solutions–Mobilo Plus and Mobilo Lite. Mobilo Plus, is complimentary for the customers up to three years of vehicle purchase and can be bought from the 4th to 8th year of the life of the car.

The first-of-its-kind program in the luxury car industry, Mobilo empowers Mercedes-Benz customers to stay on the go without worrying about any unfavorable circumstances on the road. Mobilo Lite is a complimentary service offered by authorized dealers for 365 days from the last periodic service availed. The Mobilo Lite service is applicable for customers, who carry out their periodic maintenance at least once a year with a Mercedes-Benz authorized service centre and is valid up to one year from the date of last Periodic Maintenance Service. With these initiatives, Mercedes-Benz sets yet another benchmark in the luxury car industry.

Launching the Mobilo programme for the Indian customers, Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Offering novel mobility solutions is part of our customer-centric approach and it remains the core element of our business. Mercedes-Benz’s innovative after-sales initiatives have been successful in differentiating the brand and redefining customer centricity, the results of which manifests in our topmost ranking at the JD Power Customer Service Index 2017. Towards this, the introduction of the Mobilo program reiterates our customer commitment of providing a hassle-free ownership experience. As the pioneer of luxury mobility in India, we strive to create new benchmarks and our after-sales offerings have been strong enablers in this direction, making Mercedes-Benz the most preferred luxury mobility brand in India with a strong leadership trait.”

The Mobilo Plus Service supports in the following events:
Mechanical, electrical or accidental breakdown
Battery problems: Flat battery
Fuel problems: Out of fuel, contaminated fuel or incorrect fuel
Key problems: Locked keys, lost keys or broken keys
Tyre problems: Puncture, bolts or valve-related issues
Road traffic incident where the vehicle is immobilized

Benefits offered to Customers under Mobilo Plus Service:
Complimentary roadside repairs
Complimentary towing (in case of mechanical, electrical or accidental breakdown)
Complimentary taxi service up to 50 km from breakdown location
Replacement vehicle (mechanical or electrical breakdown)
Onward/return travel (economy class for passengers legally allowed in the vehicle)
Hotel accommodation (maximum 3 nights)
Legal advice & medical coordination as required.

Press Release

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