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Xiaomi asks Poco F1 users to return phones with screen-related issues.
It may not provide a replacement phone to the users.
When the Poco F1 launched last year, it was the most affordable phone with flagship-grade hardware. The company has been releasing updates to the device regularly to mitigate any issues with the device. However, after receiving the MIUI v10.3.5.0 update, some users are apparently facing issues like screen freezing, ghost touches, and touch lags. The company has now asked the users who are experiencing any of these problems to return the handsets for testing.
The announcement was made by Pocophone Global head, Alvin Tse on Twitter in a string of tweets. He also gave an email ID to get in touch with the company so that users’ device could be picked up. “If yours is picked, they will email and give further instruction,” Alvin Tse said. It is likely that the company won’t be releasing a software fix for the phones plagued by this issue before it tests the phone to find the root cause.
It is to be noted that there is no mention that the company would give another device to users whose handsets have been collected. So either you have to wait till the team finds a fix for the problem, or you should have a backup device to use once your device gets picked up. In January, the company promised to fix the Poco F1’s touch-related issues as well as the battery drain problems with an update. However, these weren’t resolved.
Last month, Xiaomi announced that the MIUI 11 would bring a system-wide dark mode on the Poco F1 smartphones. Some Xiaomi devices already come with this feature, like Xiaomi Mi 8, Redmi Note 5 Pro and Redmi Note 7 Pro, which received a system-wide dark mode with the MIUI 10 beta update.
(2/2) If you are willing to send in your device (touch issues only), then please send your user ID, contact info, description of issue, Feedback ID, videos/screenshots to firstname.lastname@example.org. If your device can help solve the issue, we will reach out and contact you. Thanks!— Alvin Tse (@atytse) 12 July 2019
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