OnePlus 7 Pro users are reporting ‘phantom’ touch input issues

By Digit NewsDesk | Published on May 25 2019
OnePlus 7 Pro users are reporting ‘phantom’ touch input issues

OnePlus 7 Pro users are complaining of ‘phantom’ touch issue with display.

Reportedly, the phone’s stocks in China have run out.

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One of the USPs of the OnePlus 7 Pro is the display. Besides offering a QHD+ resolution, the display has HDR10+ certification and offers a 90Hz refresh rate. Apart from the Razer Phone 2 and the ROG Phone, no other smartphone has such high refresh rates. But some users are now complaining of ‘phantom’ or ‘ghost’ touches on the phones’ display. Several people have posted videos demonstrating how OnePlus 7 Pro’s display is processing a non-existent tap.

Basically, a ‘phantom’ or ‘ghost’ touch is a response of a display that is given even if the screen is not tapped by anyone. While there is no clear reason about the cause of this behaviour, some are claiming that it is due to CPU-Z hardware information/identification app. The affected people have demonstrated that just opening the app and leaving the phone idle is enough to trigger the random touches, Android Police reported.

It seems that not all devices have this problem, in fact, we didn’t face any such issues with the unit we have. Meanwhile, a bug report on OnePlus' forums confirmed that the company is aware of the issue and is working to resolve it. The company has also urged the affected to report it via the OnePlus Community app or the feedback section of the forum. You can read our piece on “Gaming on the OnePlus 7 Pro display” here.

This comes at a time when OnePlus is reportedly witnessing insufficient production capacity and stocking of the flagship in China. According to the official data, the OnePlus 7 Pro net sales exceeded 1 billion yuan (approx $145 million) in a minute. OnePlus CEO Pete Lau has said that he had moved the mobile phones sent overseas to the domestic market to meet the demand. “I understand the mood of everyone very much. I have had such experience before…” Liu Zuohu said in a post on Weibo.

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