It’s official: Google, Huawei to pay back owners of faulty Nexus 6P up to $400

By Digit NewsDesk | Updated 10 Jun 2019
It’s official: Google, Huawei to pay back owners of faulty Nexus 6P up to $400
  • Google and Huawei will pay back owners of defective Nexus 6P units.
  • Those affected are required to fill a form.
  • Based on those details, the users will be compensated accordingly.

Three years after the ruckus caused by faulty chipsets that led some Nexus 6P devices to enter a never-ending bootloop, Google and Huawei have finally started the procedure of reimbursing up to $400 to the owners of defective phones. The move comes as a respite for those unfortunate owners who have been a victim of certain device issues. The companies have invited people to fill out their details and claim damages.


Before going further, we would like to brief you about the problem that caused both companies to take this action. Some Google Nexus 6P (that were manufactured by Huawei) devices suffered what was commonly called a “hard brick”. Some devices went into a bootloop that even a factory restart could not fix, and others experienced superfast battery drain. The bricking of the device was followed by a class action lawsuit, which demanded that the device makers reimburse users.

Now that the court has approved the settlement, consumers in the US who purchased the device on or after September 25, 2015 will be eligible to claim the reimbursement. For this, the affected are required to fill a form, and apply for reimbursements. Further, it was previously reported that only the US citizens could file for the claim, but given the format in the form, users outside the US can also claim reimbursement.

The settlement is expected to cost Google and Huawei up to $9.75 million. Yes, there are some conditions before you file for the money back claim. Firstly, you need to be among those who did not opt to exchange the Nexus 6P for the first Pixel XL device. Secondly, you need to have some proof (a claim number and PIN), which you would have received after you gave your phone for fixation. This will increase your chances of getting a settlement.


When you open the form, you will be greeted by two options: First is for those who have a claim number and PIN, and the second is for those who do not have a claim number and PIN, but wish to file for claim. In the second step, you will get three options, as shown in the image below, and an upload button to attach any documents or proof you can of one or both issues occurring on your device.

The minimum compensation is $10. If you had the reboot issue, but no evidence of it, the compensation is $75, but with evidence it jumps up to $325. Similarly for the battery issue: the compensation is $45 without any proof, and with proof, you can get up to $150. Those who experienced both problems, have proof and never exchanged their Nexus 6P units with Pixel devices can get the maximum claim of $400.

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Comments (1)

The claim settlement is not for non-US buyers as the form ends with our acknowledgement as being a US citizen etc. The option for non-US address is available for people who were US citizens and bought it in US but currently do not reside in the US. Further, methods of payment are also not feasible for regular Indians. Do we not have a similar group-claim-settlement in our country? Any of our lawyer friends can use this example after the US case proceeds in Sept 2019. Only by these means can the companies feel the pinch on the consumer. I bought the Nexus 6p on release at 45+k and used it for less than 2 years. The bootloop issue was taken up with the authorised service centre, who just said that motherboard need s to be changed and it would cost 22k!!! I bought the Oneplus 5 after that. After Oneplus continued to act as a Me-Too in the phone battles (only the Oneplus One was a genuine inspiration for me to buy), I moved on to the better flagship killer, Poco F1.

Kool Bluez Posted OnJun 26, 2019
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