Gmail and Google Drive facing upload issues, Google confirms (Update: Resolved)

By Sameer Mitha | Published on 20 Aug 2020
  • Users are unable to upload files to Gmail and Google Drive.

  • Users are getting an error when trying to do so.

  • G Suite Status Dashboard highlights it as a “Service disruption.”

Gmail and Google Drive facing upload issues, Google confirms (Update: Resolved)
Gmail and Google Drive facing upload issues, Google confirms (Update: Resolved)

Update 5:20 PM, August 20, 2020: Google has said that the problem with Gmail has been restored. Google says, "The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at Google. We are making continuous improvements to make our systems better." We have sent a mail with an attachment along with uploaded a file to Google Drive and can confirm that the functionality is back to normal. 

Orignal story: If you’ve been trying to upload a file to Google Drive or send an attachment via Gmail, and it isn’t working, then know that you are not alone. As of writing this story, Digit has tried to upload an attachment to Gmail and it has failed multiple times. So yes, the problem is real. Google's G Suite Status Dashboard reads, “We are continuing to investigate this issue. We will provide an update by 8/20/20, 1:30 PM detailing when we expect to resolve the problem.” 

Gmail isn’t the only service affected. Users have been facing an issue with Google Meet, Google Voice and Google Docs while some have also faced trouble uploading videos to YouTube. While one can send and receive emails, it is the process of uploading an attachment which is the issue. 

Users on Downdetector have also been reporting the problem with Gmail, including users from India. One user says, “Yes, people in India and some other parts of the world are having this issue for about an hour”. According to Downdetector, the issue with Gmail started at about 9:30 AM today, 20th August 2020 India Time. While most users have reported attaching a file as the issue, some have also reported logging in as well as sending and receiving emails as the problem. 

This isn’t the first time Google’s services have seen an outage like this. Online services like Facebook, Gmail, and even Twitter occasionally suffer global outages but usually resume operating as usual after a few hours.

Speaking of Google, if you are planning to work on Google Docs, Sheets or Slides, it makes sense to take your work offline for some time. Don't know how to work on G-Suite offline? Worry not. You can follow our step-by-step guide here. You can also check out the features coming to Google Classroom here.

Sameer Mitha

Sameer Mitha lives for gaming and technology is his muse. When he isn’t busy playing with gadgets or video games he delves into the world of fantasy novels.

email Protection Status