Are Bose headphones spying on users?

A lawsuit filed in Chicago alleges that Bose has been using its Bose Connect app to collect and sell user's musical preferences.

Published Date
20 - Apr - 2017
| Last Updated
13 - Jun - 2017
 
Are Bose headphones spying on users?

A Bose customer, Kyle Zak, has filed a lawsuit against the company, alleging that the company uses its Bose Connect app to violate the US Wiretap Act. the lawsuit alleges that Bose is “secretly collecting, transmitting, and disclosing its customers’ private music and audio selections to third parties, including a data mining company”. According to Zak, musical preferences can tell a lot about a person, including their sexual orientation. He filed a complaint in a federal court in Chicago on Tuesday.

“Indeed, one’s personal audio selections -- including music, radio broadcast, Podcast, and lecture choices - provide an incredible amount of insight into his or her personality, behaviour, political views, and personal identity,” says the lawsuit. Further, Zak, in his lawsuit also said that scientific studies have indicated that musical preferences can tell explicit characteristics, like personality, age, value and can even identify people with autism spectrum conditions.

Further, Bose has allegedly sends “all available media information” from Zak’s smartphone to third parties like Segment.io, which is a website collecting customer data and sending it elsewhere. Zak has claimed millions in damages for buyers using the Bose Quietcomfort 35, QuietControl 30, SoundLink Around-Ear Wireless Headphones II, SoundSport Wireless, SoundLink Color II and the SoundSport Pulse Wireless.

Zak has also asked for data collection by Bose to be stopped and claims that it’s in violation of the federal Wiretap Act.

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