Reports surged past 3,500 around 4 PM, far above Airtel’s usual baseline in low double digits.
Outage hit metro cities including Bangalore, Mumbai, and Delhi, affecting both calls and data.
71% reported mobile phone issues, 14% mobile internet troubles, and 15% faced total signal loss.
UPDATE: Airtel has released its official statement, acknowledging the issue. They said, “Our customers from Delhi-NCR are experiencing some voice calling issues for the past hour or so. Significant part of the issue has already been resolved and our engineers are at work to resolve this fully. We deeply regret any inconvenience.”
SurveyAirtel is experiencing a massive outage for thousands of users across the country. Several users reported an issue on social media platforms, stating they cannot make calls or access data services with their Airtel number. According to Downdetector, over 3,500 users have reported issues since the afternoon, leaving many customers unable to access data or make calls.
According to the outage tracking platform, a sudden surge in complaints started around 4 PM, with over 3,500 reports logged at its peak, highlighting the scale of the disruption. The outage reports were split across services, with 71% of users facing trouble with mobile phone issues, 14% reported problems with mobile internet, and 15% users complained of a complete signal loss.
Airtel too had responded to the outage, saying, “We are currently experiencing a network outage. Our team is actively working to resolve the issue and restore services promptly. We sincerely apologise for the inconvenience caused. Thanks, Team Airtel.” However, the company later deleted the post on X (formerly Twitter). They have yet to share an expected timeframe for resolving the issue.
Here’s how users have reacted to the Airtel outage
@Airtel_Presence @airtelindia services are completely down. Unable to make or receive calls and even messages are not working. This is causing serious inconvenience. Please resolve the network outage immediately and confirm ETA for restoration.#AirtelDown #Airtel
— AMIT Kr. SANGWAN (@amitsangwan1111) August 18, 2025
Airtel India, your call services have been down for the last 2 hours and this is completely unacceptable. It is causing serious disruption to our business. We pay for reliable service, not repeated failures. Fix this immediately!@airtelindia @Airtel_Presence
— dhariya arora (@aroradhariya) August 18, 2025
Airtel mobile, SMS, all services down. Even customer care number isn't working. Its website seems to be down too. What's with such widespread outage?
— Rachna (@RS_dilli) August 18, 2025
Long weekend ke baad Airtel ka bhi mann nahi hai kya kaam karne ka???? #AirtelDown
— HewisLamilton🐢 (@notsussychungus) August 18, 2025
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Himani Jha
Himani Jha is a tech news writer at Digit. Passionate about smartphones and consumer technology, she has contributed to leading publications such as Times Network, Gadgets 360, and Hindustan Times Tech for the past five years. When not immersed in gadgets, she enjoys exploring the vibrant culinary scene, discovering new cafes and restaurants, and indulging in her love for fine literature and timeless music. View Full Profile
