The Windows 10 Anniversary Update is the first major update for the OS and its isn’t free from flaws. In its Microsoft Answers support website, the company said that it has received complaints of Windows 10 freezing after installing the Anniversary Update. It notes that this issue was seen on systems where the OS was stored on the solid-state drive (SSD), while apps and data was stored on a separate drive. The company also said that it is looking for a permanent solution to the problem and has provided users with a temporary work around till then.
Microsoft suggests that users sign into Windows 10 using Safe Mode and then move their apps and data to the same drive as their operating system. Further, it has suggested that users roll back to a previous version of Windows. The company has given users two ways to roll back the update.
The first method requires users to access the Recovery Console. Users are required to restart their PC and at the sign-in screen, hold down the shift key while selecting Power > Restart. After the PC restarts, they should see the ‘Choose an option’ screen. There, they can select Troubleshoot > Advanced options > Go Back to previous build. If users do not see this screen they they are advised to try the other option that requires the user to use the Settings app from Safe Mode.
Users will have to restart their PC via the steps mentioned above. However, this time, once the PC restarts to the ‘Choose an option’ screen, users will have to select Troubleshoot > Advanced options > Startup Settings > Restart. Then once the PC restarts, they will see a list of options, in which they will have to select 4 or F4 to start their PC in Safe Mode. Once the phone restarts, users will have to open the Settings app and select Update & Security > Recovery Tab. They will then to the option to roll back under the ‘Go back to an earlier build’ option.