SDI to launches training & certifications in India

Published Date
17 - Apr - 2008
| Last Updated
17 - Apr - 2008
 
SDI to launches training & certifications in India

Service Desk Institute (SDI) launched its operations in India in association with Prometric for helping the existing talent pool to scale up & meet the global standards & quality benchmarks in the soft skills space

Service Desk Institute (SDI), the professional organization for IT service & support industry, launched its operations in India in association with Prometric, the global provider of comprehensive testing & assessment services. SDI training & certifications are aimed at helping the existing talent pool to scale up & meet the global standards & quality benchmarks in the soft skills space.  SDI sets the standards for the global IT support industry, and its training courses and certifications are aimed at helping the existing talent pool to scale up and meet global standards in the soft skills space. 

The Indian IT/ITES industry has shown tremendous growth in the past few years and will continue to provide more opportunities to committed players. NASSCOM estimates that the IT industry will have revenues exceeding $60 billion U.S. and will employ 2.3 million graduates by 2010.  SDI qualifications are the only qualifications that are driven by an international committee of industry experts, are internationally recognized and are available globally. 

SDI certifications help candidates demonstrate to potential employers that they not only understand the best practice standards for their specific job role, but also have the requisite knowledge, skills and competencies to apply them on a day-to-day basis, directly impacting the efficient running of the Service Desk. 

Announcing the launch of SDI and Prometric partnership in India, Howard Kendall, Founder, SDI said, “As the leading professional organization for the service desk, SDI sets the global standards for the IT support industry. India is of utmost strategic importance for the service desk industry, with the majority of world’s IT and Business Process Outsourcing organizations located here. The global IT and services industry needs a consistent skills standard, and the Indian industry will be in a better position to win new and retain existing business if it supports these internationally recognized skill standards. India’s ITES industry is already training its people on Voice & Accent, Domain and Technical skills, but there hasn’t been any on the soft skills. This global standard on soft skill training and certification is what SDI is bringing into India.”

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